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Conciliation procedure

Trenitalia S.p.A. and Consumer Associations have signed a Memorandum of Understanding with the aim of making out-of-court settlement of disputes between travellers and Trenitalia faster and more effective. 

Pursuant to Legislative Decree No. 130 of 6 August 2015 concerning alternative resolution of consumers' disputes (ADR), the Joint Conciliation body of Trenitalia SpA–Consumer Associations is registered on the ADR Bodies list at the Ministry of Economic Development.