The AV desks operate every day of the year in the stations of:

• Torino Porta Nuova
• Verona Porta Nuova
• Milano Centrale
• Milano Porta Garibaldi
• Venezia Santa Lucia
• Venezia Mestre
• Bologna AV
• Firenze Santa Maria Novella
• Roma Termini
• Napoli

• Change bookings for AV tickets
• Provide commercial information (special offers, fares, access conditions, buying channels) and on the availability of places;
• Give information on welcoming services and train times, (stops and connections);
• Give information in real time on train progress (punctuality, carriages make up, arrival and departure platforms);