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Trenitalia Gruppo Ferrovie dello Stato
Assistance to passengers with disabilities or reduced mobility
The assistance service is provided by RFI - Rete Ferroviaria Italiana – and is addressed to:
- individuals in a wheelchair because of illness or disability;
- individuals with limb problems or with difficulty in walking;
- elderly people;
- pregnant women;
- blind or visually impaired people;
- deaf or hearing impaired people;
- people with mental handicap
Sale Blu of RFI are the reference point for all the travel needs of people with reduced mobility. They arrange for assistance in a circuit of certified railway stations.
Further information
You can request RFI's assistance as follows:
- by going to the Sale Blu directly;
- by calling the RFI National Telephone Number +39 02 32 32 32;
- by contacting Trenitalia's Call Center: 199 892021 option 7 or 06/3000 for users not enabled to call 199.
The service can be requested observing the notice periods indicated by RFI.
As for assistance requests in case of international trips please refer to the RFI website.