Assistance to passengers with disabilities or reduced mobility

Check which train stations the PRM assistance service is available at by clicking this link.

To request the PRM assistance service at train stations, you can:

• use the SalaBlu online web service or the official Sala Blu+ app (Android – IOS);
• go directly to one of the RFI’s 16 Sala Blu offices, open from 06:45 a.m. to 9:30 p.m. every day, including holidays;
• send an email to one of the 16 Sala Blu Offices up to 6 hours before the train's departure. Requests are processed during Sala Blu Offices opening hours. Booking confirmation is subject to compliance with the minimum advance notice required to organize the service.
• make a call to:
  • the RFI toll-free number 800 90 60 60, reachable by landline within Italy;
  • the RFI national standard-rate number +39 02 32 32 32, reachable from landlines and mobile phones, including from abroad;
  • the Trenitalia Call Centre number 06 3000 (rates depend on the urban or extra-urban tariff set by the customer’s telephone operator).

The personal data provided by travellers shall be processed by Trenitalia in order to manage assistance on board the trains, in accordance with the purposes and methods set out in the personal data protection policy.

Travellers in wheelchairs, as previously described in the procedures for requesting assistance, are guaranteed accommodation in spaces with the appropriate amenities, subject to availability, by contacting RFI’s Sala Blu Offices or calling the RFI or Trenitalia Call Centres.

The wheelchairs used by passengers with disability must be no more than 700 mm in width, 1,200 mm in depth and 250 kg in weight (including the passenger and any other loads).

Platform lifts operated by specially appointed RFI personnel are used to provide access to the carriages.
The space provided for the accommodation of travellers in wheelchairs consists of a travel zone with a large window and various amenities (table, handrail, call button, etc.) and is located close to adequate toilet facilities.

Spaces for PRM can be occupied only with non-folding wheelchairs. Folding wheelchairs can be stowed in the luggage compartment and the passenger accommodated in a standard seat. 

Details on the trains with facilities for persons with reduced mobility
 

• Frecciarossa, Frecciargento and Frecciabianca trains have two spaces equipped for persons with disability travelling in a wheelchair and two spaces for their travelling companions, in carriage 3 (accessible toilet) or carriage 6 on the ETR 470 fleet (accessible toilet).
• FrecciaLink buses have one space equipped for persons with disability travelling in a wheelchair and one space for their travelling companions. The service can be booked with at least 24 hours’ notice prior to departure.
• Intercity trains have two spaces for persons with disability travelling in a wheelchair and two spaces for their travelling companions, in carriage 3 (accessible toilet).
• Vivalto, Jazz, Swing, Minuetto, Flirt Stadler, Caf, Taf and Media Distanza trains in the regional fleet are accessible to passengers with reduced mobility.
  The trains have accessible toilets, wheelchair restraints, reserved seats for persons with reduced mobility, a platform and low floors for access to the train.
  Some Taf, Media Distanza and Caf trains do not currently have a platform, low floors and accessible toilets. For this reason, remember to check Trenitalia’s official timetable for information on the accessibility of train services for persons with reduced mobility.
• Eurocity Italy–Switzerland trains are equipped with 2 spaces for passengers using a wheelchair and 2 seats for companions in carriage 3 on ETR610 trains, or 4 spaces for passengers using a wheelchair and 4 seats for companions on GIRUNO trains (2 spaces in carriage 8 and 2 spaces in carriage 6).

The Carta Blu is a free card that allows a companion to travel free of charge. It is issued to residents of Italy with disabilities who meet specific eligibility criteria. More information.

The European Disability Card is a document which comes in the form of a card or in digital version (available in the "Wallet" section of the IO App), which serves as proof of disability status.
If your Disability Card has the letter “A” on the front, indicating that the bearer needs an assistant or a greater degree of support, you can have a travelling companion travel with you for free on certain classes/service levels.
Tickets issued in connection with Disability Cards can be purchased through the main sales channels.

> More information

Special Concession III and Special Concession VIII are specific fare reductions. Find out more

• Fare reductions for visually impaired passengers (Special Concession III)
• Fare reductions for disabled war veterans and civil servants (Special Concession VIII)

Postoblu is the Trenitalia service which allows you to book tickets at the same time as requesting assistance from the RFI Sala Blu Offices or through the RFI or Trenitalia Call Centres, as previously described, paying later at one of the authorised points.
To find out more.

Trenitalia has launched the trial phase of the “LIS and IS Multimedia System”, an interactive kiosk designed to provide information through Italian Sign Language (LIS) and International Sign (IS), aimed at fostering independence and access to travel information for deaf sign-language users.

The system, developed by Trenitalia in collaboration with the ENS (Italian National Association of the Deaf), utilizes an AI-based digital avatar capable of interacting in real time in both LIS and IS, offering an immediate and inclusive information experience.

Through the LIS/IS Multimedia Kiosk, deaf passengers can independently access various useful travel details, including ticket information, departure platforms, and station points of interest.

Furthermore, continuity of information is guaranteed even remotely, thanks to the possibility of receiving text messages and videos in LIS and IS directly on one's own devices.

In addition to Italian, the system provides text and voice options in 13 languages, further expanding the accessibility of the service.

The service is free of charge and currently operational at the ticket offices of Milano Centrale and Roma Termini stations.

An experimental service offering video-calls with remote interpreters of Italian Sign Language (LIS) is available, guaranteeing greater accessibility to the High Speed, InterCity and Regional sales and assistance services for deaf customers who use sign language. 

This service is available every day from 8:00 AM to 6:00 PM (including public holidays) at the following stations: Napoli Centrale, Bologna Centrale, Roma Termini, Genova Piazza Principe, Milano Centrale,  Firenze Santa Maria Novella, Pescara, Venezia Santa Lucia, Trieste, Ancona, Torino Porta Nuova, Bari Centrale, Cagliari, Palermo, Trento, Foligno, Aosta, Fiumicino airport, Venezia Mestre and Salerno.

Deaf customers can use the LIS video-interpreting service in two ways: by asking a Trenitalia operator to activate it via the specially provided tablet; or by using their own device to scan a QR code present on the fliers regarding the service, which are placed at the dedicated Frecce, Intercity and Regional desks, at ticket offices and in the FRECCIALounges. More information.

With 48 hours' advance notice, passengers with disabilities and reduced mobility can give notice—in accordance with the procedures outlined in the section “Stations providing assistance services and booking methods”—of travel involving the stations of Nus, Verrès, Donnas, and Hône-Bard (which are not included in the RFI assistance network). This ensures that train staff are informed of their presence on the platform and/or on board the train.