Agreement on Journey Continuation
Agreement on Journey Continuation
Trenitalia adheres to the Agreement on Journey Continuation (AJC), which has been signed by the main European rail operators. The agreement allows passengers on an international journey that involves a number of train connections on services operated by AJC signatories who have missed a connecting train due to the delay or cancellation of the previous train to board the next available train – at no additional cost – operated by the rail company that provides the service stipulated on the unused ticket (at staffed stations, passengers may speak to Customer Assistance staff).
The operators that have agreed to the AJC are: BLS (Switzerland), HŽPP (Croatia), ČD (Czech Republic), CFL (Luxembourg), DB (Germany), DSB (Denmark), Eurostar International Limited (Great Britain, France, Belgium, and the Netherlands), LTG Link (Lithuania), MÁV-START (Hungary), NS (Netherlands), ÖBB (Austria), PKP IC (Poland), Renfe (Spain), Snälltåget (Sweden), SJ (Sweden), SBB/CFF/FFS (Switzerland), SNCB/NMBS (Belgium), SNCF (France), SŽ (Slovenia), Trenitalia (Italy), THI Factory (France, Belgium, Germany, and the Netherlands), GYSEV (Hungary), Vy Group (Sweden and Norway), ZSSK (Slovakia).
How does it work for passengers travelling abroad?
- The AJC (Agreement on Journey Continuation) only applies if the booked journey allowed sufficient time to make the connection and a delay or cancellation of a preceding train causes the passenger to miss their connection;
- The journey must be continued with the railway company specified on the original ticket. Passengers must hold their original ticket and proof of delay or cancellation for the preceding train, which can be obtained via www.viaggiatreno.it or, where available, from Customer Assistance staff.
- Continuation of the journey is subject to seat availability in the same class as originally purchased (only on trains requiring reservations).
How does it work for passengers arriving from abroad?
- The AJC (Agreement on Journey Continuation) only applies if the booked journey allowed sufficient time to make the connection and a delay or cancellation of a preceding train causes the passenger to miss their connection;
- The journey must be continued with Trenitalia (as the carrier named on the original ticket and only for the same route). Passengers must hold their original ticket and official proof of the preceding train's delay or cancellation issued by the respective carrier;
- Continuation of the journey is subject to seat availability in the same class as originally purchased (only on trains requiring reservations).
For example
You are travelling from Munich to Milan, having purchased the following tickets:
- a Eurocity ticket from Munich to Verona (operated by Deutsche Bahn);
- a Frecciarossa ticket from Verona to Milan (operated by Trenitalia).
If you miss the connection to Milan due to a delay in the train to Verona, you can ask the Deutsche Bahn railway staff to obtain a certification of delay and contact Trenitalia personnel, so you can continue your journey on the next available Frecciarossa train service direct to Milan.
For Trenitalia Regional Services (Regionale):
- Regional Digital Ticket (BDR) holders can modify their departure time independently (changes must be made before the scheduled departure of the train selected at purchase) without needing proof of delay. If it is no longer possible to change the train time on the ticket, passengers may board the next available train (same route, category, and class) at no extra charge by presenting their BDR screen along with proof of delay from the previous carrier to the onboard staff. In the event of a missed final connection of the day, passengers may travel the following day on a Trenitalia Regional service along the same route by presenting their BDR screen along with proof of delay from the previous carrier to the onboard staff.
- Paper Regional Ticket holders may use their validated ticket until 12:00 AM (midnight) on its day of validity. If the final connection of the day is missed, passengers may travel the following day on a Trenitalia Regional service along the same route by presenting their validated paper ticket along with proof of delay from the previous carrier to the onboard staff.
For Trenitalia Intercity (IC) and Intercity Notte (ICN) services:
For overnight services, upon presenting valid proof of delay, passengers will be accommodated in a seating option equivalent to their original ticket. Passengers holding a standard seat ticket will be rebooked in a standard seat or, upon payment of a surcharge, may upgrade to a couchette or sleeper compartment.
Further information
The Agreement on Journey Continuation has been voluntarily signed by the rail operators involved, in the form of a commercial gesture, and does not fall within the right to assistance, refunds/rerouting or compensation for delay granted to passengers as provided for in each of the individual contracts of carriage involved, in accordance with current legislation. Transport services remain governed by the respective contract conditions and individual terms of carriage of each carrier.
Further information on the AJC can be found here