Trenitalia Gruppo Ferrovie dello Stato
Refund, compensation for delays and complaints on international trains
Requests for Refund, compensation and complaints or other types of reports relating to international transport services purchased through Trenitalia's sales channels are managed by Trenitalia, also in collaboration - where necessary - with the foreign carrier in charge of the transport.
Requests can be sent through the channels made available by Trenitalia for national services.