Trenitalia Gruppo Ferrovie dello Stato

Requests for Refund, compensation and complaints or other types of reports relating to international transport services purchased through Trenitalia's sales channels are managed by Trenitalia, also in collaboration - where necessary - with the foreign carrier in charge of the transport.

Requests can be sent through the channels made available by Trenitalia for national services.

Complaints
Compensation for delays and refund