Trenitalia Gruppo Ferrovie dello Stato

Our Call Centres and chat

If you want to contact our call centre, please call +39.06.5210550 everyday from 7am to 11.59pm, opt. 1 for English.

Between Midnight and 6:59 a.m. you can leave a message on voicemail.
An operator will contact you after 7 a.m. the following morning.

Our Call Centres

Assistance can be booked in any of the following ways:   

- by calling  7/7, from 6.45 to 21.30, including public holidays:  

>  ABROAD:  sala Blu of ROME: +39 06 47308579
              
>  FROM ITALY:  one of the 14 Sale Blu RFI by:          

- free call number 800 90 60 60 (from landlines only) .
    
- national number 02.32.32.32 ordinary rate from landline or a mobile phone   by going directly to one of the SALE BLU.

More information on Assistance Services in Stations

Ask for assistance on online purchases and on Cartafreccia programme or forward a claim online using the form online.

Icona pdf Before calling the call center, please read the information on personal data protection (.pdf  275 KB)