Smart Caring: stay updated on your journey in real time
Smart Caring is the free train traffic information service by Trenitalia.
Activate it on the Trenitalia App to receive real-time notifications and stay informed about your journey's progress.
How to activate Smart Caring
- Through the Infomobility section of the App, you can activate the service and track the progress of your selected train(s), even if you haven't purchased a ticket:
- access the Infomobility section of the App;
- enter the number of the train you wish to follow and tap the "Search" button;
- once you find the train, tap the "Activate Smart Caring notifications" button;
- select the days and times you wish to receive updates and tap the "Confirm" button;
- on the "Notification registered" confirmation screen, click OK;
You will receive updates directly on your phone. The messages can also be viewed in the dedicated section of the App by tapping the bell icon.
You have the option to follow up to four trains simultaneously.
- After purchasing your ticket on this website or via the App:
- at the end of the payment process, enable the journey update service by ticking the “Receive notifications on your journeys” box;
- when the “Stay updated” message appears, tap “Activate” to receive notifications for your newly purchased trip.
If you activate Smart Caring after purchasing your ticket, you will receive personalized notifications about your journey, including:
- a trip reminder 24 hours prior to departure;
- real-time departure platform information;
- updates on train status prior to departure;
- updates on train status prior to arrival at your destination.