Trenitalia Gruppo Ferrovie dello Stato
Conciliation
Trenitalia S.p.A. and Consumer Associations have signed a Memorandum of Understanding with the aim of making out-of-court settlement of disputes between travellers and Trenitalia faster and more effective.
Pursuant to Legislative Decree No. 130 of 6 August 2015 concerning alternative resolution of consumers' disputes (ADR), the Joint Conciliation body of Trenitalia SpA–Consumer Associations is registered on the ADR Bodies list at the Ministry of Economic Development.
The Mediation Procedure for long and medium distance Trenitalia trains
The Mediation Procedure for regional services