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Online invoicing

  • How do I request an invoice for a ticket purchased on the website or app?

    When making purchases on the website or via the app, you may only request an invoice during the purchase process by selecting the option “I would like an invoice” (on the website) or “Request invoice” (on the app) before payment.

    To make the request:

    • indicate the type of invoice (using a VAT number or tax code);
    • enter your invoice information or use a previously saved invoice profile by selecting it from the suggested list (for profiles with tax code) or by searching for a profile using a VAT number. If you do not have an invoice profile, click on "Create a new profile" on our website and enter the required details on the relevant form;
    • confirm the invoice information entered or associated with a previously registered profile by clicking on “USE THIS PROFILE”.
       

    For telephone assistance regarding the issuing or reprinting of an invoice or credit note, to modify your billing profile, you can contact our call center on 89 20 21 option 4 (find out the details of call cost).
    If you are a company registered in the Trenitalia for Business programme, you can contact the number 800 18 60 19, every day from 7:00am to 08:00pm.

    Attention:

    • The issuance of the requested invoice, including after a change has been made to a previously purchased ticket, shall only occur after validation by the Italian Revenue Agency;
    • If you requested an invoice during purchase but the request was not successfully processed due to technical problems, you may resubmit your request no later than midnight on the day of purchase using the “Issue invoice/Reprint tax document” function;

    To request the invoice under "Split Payment", a Corporate agreement must be signed in advance. Apply for membership.

  • How do I request an invoice for purchases on other sales channels?

    For purchases made at the FRECCIAClub, FRECCIADesk, travel agencies, ticket offices, via the call centre or from other authorised points of sale, invoices must be requested before purchase.

    When making purchases from Self Service machines, invoices must be requested at the time of purchase; for purchases made at the ticket office, invoice requests must be submitted by midnight on the day of purchase.

    Attention: In the event of technical problems, you may resubmit your request no later than midnight on the day of purchase by filling in the “Issue invoice/Reprint tax document” form.

    For purchases made on-board a Trenitalia train, an invoice request must be submitted by midnight on the day after the ticket was issued, by clicking here.

    For purchases made using contactless EMV cards, an invoice request must be submitted by midnight on the day of purchase, by clicking here.

  • How can I view my invoice or tax document?

    Once the validation process by the Italian Revenue Agency has been completed, you can retrieve your invoice in one of the following ways:

    • directly from your Customer Area/Credits and Invoices on the website or from the My invoices section on the app, if you have purchased through a registered user account;
    • through the “Issue invoice/Reprint tax document” function, by midnight on the day of purchase;
    • via PEC (certified email address) or, alternatively, through your intermediary's system, if you have indicated a PEC address or a Recipient Code in your invoice profile;
    • in your “tax box” available on the Italian Revenue Agency’s website, if you have not indicated a PEC or a Recipient Code
    • through this form for purchases made on-board the train or using a contactless EMV card.
       

    In any case, you can always check the status of your requested invoice using the “View Invoice Status” form.

  • What should I do if an invoice has been rejected?

    You can check if your invoice has been rejected during the validation process by the Italian Revenue Agency:

    • in your Customer Area/Credits and Invoices on the website or in the My Invoices section on the app, for purchases made through a registered user account;
    • using the View Invoice Status form:
      • by entering in the ticket ID field, the ticket number (in the case of a National train) or the ticket code (in the case of a Regional train), which can be found on the PDF of the ticket at the top right of the page, and the tax code or VAT number that corresponds to the invoice profile used for purchase;
      • if you purchased on-board the train, by entering the ticket series and number and the tax code or VAT number that corresponds to the invoice profile used for the purchase.
         

    If the invoice has been rejected, and you are unable to correct the details, please write to fatturazioneonline@trenitalia.it with “Rejected Invoice” clearly indicated in the subject line and include the following details in your email:

    • Date of purchase;
    • Ticket number/ticket code depending on whether it is a national or regional train or the ticket series and number (for purchases made on-board the train);
    • VAT number or tax code that corresponds to the invoice profile used.
       

    As soon as it has been validated by the Italian Revenue Agency, you will be able to view your invoice in the manner described in the “How can I view my invoice or tax document?” section above.

  • How can I edit my invoice profile, enter a PEC (certified email address) or Recipient Code?

    You can change the invoice details linked to an already saved profile with a tax code or VAT number, or enter your PEC (certified email address) or a Recipient Code using the "Manage Invoice Profiles" function, which can be accessed from your Customer Area/My profile/Invoice profiles.

    In the case of a profile with a VAT number, you may only change your address and enter/edit the PEC (certified email address) or Recipient Code of an existing profile. If you also need to change the invoice recipient details, please delete the profile that you need to correct, then create a new one, enter the correct personal information and save this new profile. You may then use it for future purchases by searching for this profile by VAT number.

    For telephone assistance regarding the issuing or reprinting of an invoice or credit note, to modify your billing profile, you can contact our call center on 89 20 21 option 4 (find out the details of call cost).
    If you are a company registered in the Trenitalia for Business programme, you can contact the number 800 18 60 19, every day from 7:00am to 08:00pm.

  • How can I request the cancellation of an invoice/credit note?

    If an online invoice has already been issued for a purchase that subsequently involves a refund or ticket change, the system will automatically generate a credit note.

    You can view your credit notes by accessing your Customer Area/Credits and Invoices on the website, or in the My profile/My invoices section of the app, or using the “Issue invoice/Reprint tax document” form if you purchased without logging into your user profile.

    If a credit note has not been issued, or if you want to request the cancellation of an invoice, you may make a request by sending an email to fatturazioneonline@trenitalia.it by midnight on the day of the refund request or ticket change operation.

    The email must clearly indicate "Credit note request" in the subject line and contain the following details:

    • PNR code or ticket code (for regional trains) of the refunded or changed journey
    • Ticket price
    • Refund date
    • Refund amount
    • Invoice identification number
    • Name, surname or business name
    • Vat number or tax code
    • Address, street number, city/town and postal code
    • Telephone number
       

    For requests that do not include the above-mentioned details, it will not be possible to issue a credit note.

    After verifying that the conditions required to issue and invoice have been met, we will send the invoice to the Italian Revenue Agency for validation. 

  • What should I do if the invoice recipient details are incorrect?

    If the invoice that has been issued includes incorrect invoice information, please proceed as follows:

    • edit the invoice profile by entering the correct data through the “Manage Invoice Profiles” function in your Customer Area, if you have a registered user account,
    • send an email to fatturazioneonline@trenitalia.it with “Incorrect invoice” clearly stated in the subject line and include the following details in the email:
      • the invoice identification number of the incorrect invoice
      • PNR/ticket code
      • Name, surname or business name
      • VAT number or tax code
      • Address, street number, city/town and postal code
      • Telephone number
         

    We will proceed with the cancellation of the incorrect invoice, by means of a credit note, and the issuance of a new invoice which, after validation by the Italian Revenue Agency, you will find in your “tax box” on the Revenue Agency’s website.