You can request the invoice during online purchase or through the App if you purchase with a registered account name, selecting the option “I need an invoice”.
After choosing the profile type (with VAT number or Tax Code), select the profile from the dedicated list (for profiles with Tax Code) or search for it through the VAT number. If you do not have an invoicing profile, click on "Create a new invoice profile" and enter the required details on the special form.
For purchases without registration, and for all other channels, except for the contactless EMV channel, you can request an invoice by midnight on the day of purchase using the Request Invoice function.
You can enter the Recipient PEC or Recipient Code in an already registered invoicing profile by clicking on the "Invoice Profile" button or, alternatively, from the link with the same name in the customer area (if you do not see the link in the customer area: 1. click on "Modify", 2. go to the "SELECT SERVICES" section, 3. select the "Fast billing" service, 4. Confirm, 5. check the correctness of the data and confirm again).
In profiles with VAT number you can enter the Recipient PEC and Recipient Code only the first time.
For subsequent changes, write to: firstname.lastname@example.org.
You can display your invoice as described below:
If after 10 days from the date of purchase you are unable to display the invoice in any of the ways described above, send an e-mail to email@example.com indicating the following details:
To display the reasons for rejection of your invoice and know what to do, go to the following link and to retrieve the data:
After entering the Security Code, click on “Cerca” and, to generate the new invoice request, change the data of the profile that caused rejection by the Revenue Agency.
If, on the other hand, the invoice has been rejected due to technical problems, write to firstname.lastname@example.org indicating:
To request the invoice from other channels
In the case of a refund or change of ticket for which an online invoice has been issued, the system will automatically generate a credit note.
You can display credit notes by accessing the "My invoices" section of your customer area. In the event of anomalies in the generation of credit notes, after verifying that the credit note is not present in your customer area, you can request it by sending an e-mail only to email@example.com by midnight of the day of the request for refund or change of ticket.
The e-mail, must have "Credit note request" on the subject line and contain the following details:
For requests not accompanied by the above details, it will not be possible to issue the credit note.
After confirming that the conditions exist for issuing the credit note, we will send it by e-mail.