Online Lost Property Service for Frecce and Intercity customers
Luggage and objects found aboard Freccia and Intercity trains are held in depots at the station.
These depots are located in the following stations:
Daily from 7:00 am to 9:00 pm
Daily from 8:00 am to 8:00 pm
If you have lost an item on board a Freccia or Intercity train, you can search for it with the innovative online service made available by Trenitalia in collaboration with FindMyLost.
Log on to trenitalia.findmylost.it to search for your luggage or property lost on Frecce or Intercity trains, from any location and at any time.
After registering for the service with your email and password, you may:
If you have located your lost item or luggage, you can reclaim it in two alternative ways following approval of your return request:
Kipoint depot hours are those shown in the table above.
Any lost property not claimed within 15 days from the found date shall be handed over to the competent office of the municipality closest to the train’s final destination (pursuant to Article 927 of the Italian Civil Code) and shall no longer be available on the platform.
Courtesy Service for Frecce and Intercity customers
This service is available at the following stations:
If, when disembarking from a train in one of the aforementioned stations, you realise that you have left an item on the train, promptly request the activation of the procedure by contacting the Customer Service Offices within the station.
If the search is successful, you will be able to coordinate with the Customer Service Offices staff regarding the time and manner of return.
Lost objects are retained for the time strictly necessary for their collection.
NOTE: This service is for commercial purposes and does not replace the provisions of current legislation regarding the recovery of lost property (Article 927 et seq. of the Italian Civil Code).
Stolen luggage and valuables are insured under a free policy.
The policy insures luggage and valuables stowed:
Conditions for entitlement to the theft policy and maximum payouts
|Trains||Conditions for entitlement||Maximum payouts in the event of theft|
Frecciarossa, Frecciargento, IC, Frecciabianca
Luggage stowed in the designated rack.
Max. €300 per item of luggage
Couchettes and sleeping cars
Break-in into a properly closed compartment.
Max. €300 per item of luggage and/or money and valuables
To begin the insurance claim, you must:
You can ask for further information at the Trenitalia Ticket Offices, the Customer Service Offices and authorised travel agencies.
Travellers who realise that they have lost or forgotten something on board regional trains can contact the Trenitalia Regional team through the following means:
The services have a commercial focus and do not replace the provisions of current legislation on the discovery of lost property (Italian Civil Code, Art. 927 et seq.). It will help to provide the ticket/season ticket data to enable the request to be linked to the travel document.