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Our Call Centres

If you want to contact our call centre, please call +39.06.5210550 everyday from 7am to 11.59pm, opt. 1 for English.

Between Midnight and 6:59 a.m. you can leave a message on voicemail.
An operator will contact you after 7 a.m. the following morning.

  • 06 3000: lines open 24 hours a day

    The 06 3000 phone line is open daily, 24 hours a day, and offers the following services:

    Option 0 - To request help due to changes to an offer communicated by Trenitalia;
    Option 1 - Information;
                1.1 - Real-time information with train time status updates (autoresponder)
                1.2 - Information on departure/arrival platforms (autoresponder) 
                1.3 - Live travel information and status updates in the station (autoresponder)
                1.4 - Other information
    Option 2 - Reservation changes and support for AV (high-speed) season ticket holders for Intercity and Frecciabianca trains;
    Option 3 - To request a refund or for information on the conciliation process;
    Option 4 - Assistance services for customers with reduced mobility (from 07:00 a.m. to 09:30 p.m. daily);
    Option 5 - Accompaniment service;
    Option 6 - Help and assistance regarding the CartaFRECCIA/XGO loyalty programmes and the Trenitalia.com website.

    For the 06 3000 phone number, rates are charged according to the urban or extra-urban tariff set by the customer’s telephone operator.


    The same services are available using the 199 89 20 21 number: from a landline, calls cost 10 euro cents (including VAT) per minute; from a mobile phone, costs may vary according to the service provider.

  • 800 90 60 60 o 02.32.32.32: for customer with reduced mobility

    Assistance can be booked in any of the following ways:   

    - by calling  7/7, from 6.45 to 21.30, including public holidays:  

    ABROAD:  sala Blu of ROME: +39 06 47308579
                  
    FROM ITALY:  one of the 14 Sale Blu RFI by:          

    - free call number 800 90 60 60 (from landlines only) .
        
    - national number 02.32.32.32 ordinary rate from landline or a mobile phone   by going directly to one of the SALE BLU.

  • Online assistance

    Ask for assistance on online purchases and on Cartafreccia programme or forward a claim online using the form online.