If you want to contact our call centre, please call +39.06.5210550 everyday from 7am to 11.59pm, opt. 1 for English.
Between Midnight and 6:59 a.m. you can leave a message on voicemail.
An operator will contact you after 7 a.m. the following morning.
The 06 3000 phone line is open daily, 24 hours a day, and offers the following services:
Option 0 - To request help due to changes to an offer communicated by Trenitalia;
Option 1 - Information;
1.1 - Real-time information with train time status updates (autoresponder)
1.2 - Information on departure/arrival platforms (autoresponder)
1.3 - Live travel information and status updates in the station (autoresponder)
1.4 - Other information
Option 2 - Reservation changes and support for AV (high-speed) season ticket holders for Intercity and Frecciabianca trains;
Option 3 - To request a refund or for information on the conciliation process;
Option 4 - Assistance services for customers with reduced mobility (from 07:00 a.m. to 09:30 p.m. daily);
Option 5 - Accompaniment service;
Option 6 - Help and assistance regarding the CartaFRECCIA/XGO loyalty programmes and the Trenitalia.com website.
For the 06 3000 phone number, rates are charged according to the urban or extra-urban tariff set by the customer’s telephone operator.
The same services are available using the 199 89 20 21 number: from a landline, calls cost 10 euro cents (including VAT) per minute; from a mobile phone, costs may vary according to the service provider.
Assistance can be booked in any of the following ways:
- by calling 7/7, from 6.45 to 21.30, including public holidays:
> ABROAD: sala Blu of ROME: +39 06 47308579
> FROM ITALY: one of the 14 Sale Blu RFI by:
- free call number 800 90 60 60 (from landlines only) .
- national number 02.32.32.32 ordinary rate from landline or a mobile phone by going directly to one of the SALE BLU.
Ask for assistance on online purchases and on Cartafreccia programme or forward a claim online using the form online.