Please contact our Call Centre for the following services:
Option 1 – Purchases and invoice issuing
Option 2 - reservation changes and refunds
Option 3 – Information
Option 4 - CartaFreccia and Trenitalia.com assistance
The number 199 89 20 21 (or the 06.3000 for users not enabled to call the 199) , is active every day, 24/24h with the following services:
Option 1 –information on schedule;
Option 2 – Information on train circulation, arrival or departure platforms;
Option 3 - Reservation change, refund request or information on conciliation;
Option 4 – Listen to Radio FS News with all the last news on train traffic;
Option 5 – Reserve the service of assistance for people with reduced mobility (from 6.45 to 21.30 everyday);
The options 1, 2, 3 are managed via automatic responder.
From fixed line the costs (VAT included) are of 10 Euro cents and from mobile network the costs vary from operator to operator. For the number 06 3000 please refer to the urban or extra-urban fee defined by the telephone operator of customers.
Before calling the Call Centres, please read carefully the privacy notes.
Assistance can be booked in any of the following ways:
- by calling 7/7, from 6.45 to 21.30, including public holidays:
> ABROAD: sala Blu of ROME: +39 06 47308579
> FROM ITALY: one of the 14 Sale Blu RFI by:
- free call number 800 90 60 60 (from landlines only) .
- national number 02.32.32.32 ordinary rate from landline or a mobile phone by going directly to one of the SALE BLU.