The assistance service is provided by RFI - Rete Ferroviaria Italiana – and is addressed to:
- individuals in a wheelchair because of illness or disability;
- individuals with limb problems or with difficulty in walking;
- elderly people;
- pregnant women;
- blind or visually impaired people;
- deaf or hearing impaired people;
- people with mental handicap

Sale Blu of RFI are the reference point for all the travel needs of people with reduced mobility. They arrange for assistance in a circuit of certified railway stations.