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Customer Service offices

Our Customer Service points - which can be found in all main stations - take care of Reception, Information and Assistance activities for customers.

At the dedicated counters you can:

  • receive information and assistance in the case of serious issues and disruptions to rail traffic;
  • receive information  on marketing promotions and additional services for train journeys;  
  • obtain information and support for passengers with reduced mobility;
  • obtain issue of the Blue Card under current conditions;
  • register reports or complaints.

In addition, our assistants can:

for Frecce customers, activate the search service for objects left on board. For further information, contact the Customer Service offices at the station or consult the dedicated page on this site.

Staff of Customer Service can also be found on or near departure platforms to provide all information necessary for the journey.

In the event of serious problems related to disruptions of rail traffic, all the assistance services provided for by European Regulation 1371/2007 are guaranteed, such as for example:

real-time information on serious problems in progress;

refund in the event of cancellation of the journey;

rescheduling of the journey with continuation on another train or on alternative routes; use of alternative transport where necessary;

accommodation and distribution of convenience goods in cases of necessity or where provided for.

  • Where they are and when they are open
    Ancona6.00 - 21.00
    Bari Centrale6.30 - 21.30
    Bologna Centrale6.30 - 23.00
    Brescia6.35 - 20.15
    Domodossola9.00 - 20.30
    Firenze Santa Maria Novella7.00 - 22.30
    Foggia6.10 - 21.00
    Genova Brignole6.00 - 20.40
    Genova P. Principe6.00 - 20.40
    Lecce6.13 - 20.55
    Milano Centrale6.10 - 22.00
    Napoli Centrale5.50 - 21.10
    Padova6.00 - 22.00
    Pisa Centrale6.30 - 21.30
    Potenza6.30 - 21.30
    Reggio Emilia AV7.00 -21.00
    Roma Termini6.35 - 24.00
    Roma Tiburtina6.50 - 20.20
    Torino Porta Nuova6.00 - 21.00
    Torino Porta Susa6.00 - 21.00
    Trieste Centrale5.55 - 20.15
    Venezia Mestre6.00 - 21.00
    Venezia Santa Lucia6.00 - 21.00
    Verona Porta Nuova6.00 - 21.00