You can contact our operators through the new Online Chat, running 7 days a week from 8 am to 8 pm, to:

• receive information and assistance;
• book a call in a day and a time slot you indicated.

To activate the chat, simply click on the icon at the bottom of the page.

• Please see the Frequently Asked Questions section for further information about online payments and many other common questions and concerns;
• Need help with the CartaFRECCIA loyalty scheme? Please see the Members Help section or log in to your customer area and submit a request for assistance.

For access to any type of Trenitalia service or information, the customers can contact the Call Center, active every day of the week from both fixed and mobile phones.

Please consult the guide to purchasing online for useful information on:

• How to purchase your ticket online
• How to purchase a season ticket online
• How to purchase a carnet online

• To submit a complaint, simply fill out our complaint form.
•  If you are not satisfied with our response to your complaint or if you have not received a response within the 30-day period outlined in the complaint handling procedure, you can make a request to initiate the Conciliation Procedure.

Passengers with disabilities can request our assistance service by contacting the national number 199 303060, and selecting option 5.