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Customer Assistance

Online Chat
Online Chat

You can contact our operators through the new Online Chat, running 7 days a week from 8 am to 8 pm, to:

  • receive information and assistance;
  • book a call in a day and a time slot you indicated.

To activate the chat, simply click on the icon at the bottom of the page.

Help
Help
  • Please see the Frequently Asked Questions section for further information about online payments and many other common questions and concerns;
  • Need help with the CartaFRECCIA loyalty scheme? Please see the Members Help section or log in to your customer area and submit a request for assistance.
Our Call Centers
Our Call Centers
For access to any type of Trenitalia service or information, the customers can contact the Call Center, active every day of the week from both fixed and mobile phones.

Further information
Guide to purchasing online
Guide to purchasing online

Please consult the guide to purchasing online for useful information on:

How to send a complaint
Complaints and Conciliation
  • To submit a complaint, simply fill out our complaint form.
  •  If you are not satisfied with our response to your complaint or if you have not received a response within the 30-day period outlined in the complaint handling procedure, you can make a request to initiate the Conciliation Procedure.
Form online
Persons with reduced mobility
Persons with reduced mobility
Passengers with disabilities can request our assistance service by contacting the national number 199 303060, and selecting option 5.
Further information