If Frecciarossa, Frecciargento and Frecciabianca trains are delayed between 30 and 59 minutes, Trenitalia will grant passengers a bonus equal to 25% of the original ticket price, which can be used within 12 months to purchase a new ticket.
This bonus is non-cumulative and may not be used in conjunction with compensation awarded for delays of more than 59 minutes nor with any other type of compensation.

If your train arrived late at the final destination, you are entitled to a compensation for delay equal to: 

• 25% of the ticket price for a delay ranging from 60 to 119 minutes;
• 50% of the ticket price for a delay of at least 120 minutes;
   

paid: 

• with a bonus for a new ticket to be bought within 12 months;
• cash if the ticket has been paid cash• re-credit for payment made via credit card.
   

The compensation for delay is calculated basing on the total price of the whole travel solution, and is due also for purchases paid totally or partially with a bonus*.


* The solution is proposed by Trenitalia travel sales systems, and can contemplate the use of one or more services of the national transport in combination and/or in combination with one or more regional transport services, purchased contextually. International trains, other companies’ train and combinations of travels including regional services are excluded. The calculation of the compensation will take into consideration the departure time of the whole solution and, for regional train, the arrival time of the train selected during the purchase process.

In the event of a delay between the departure station and the destination station indicated on an individual, 39, 39/AS or “mixed general-use ticket” fare ticket, passengers may claim compensation in the amount equal to:

• 25% of the originally purchased ticket price in case of a delay of between 60 and 119 minutes (for tickets that cost at least €16.00);
• 50% of the originally purchased ticket price in case of a delay of 120 minutes or more (for tickets that cost at least €8.00);

For Frecce, Intercity and Intercity Notte trains

Once your journey has been completed, you may claim compensation independently within 1 year of the date on which the delay occurred or the expiration of the season ticket (pass or other specific cards) used, in the following ways:

• on this website, only for tickets that have been purchased online, or on the app, using the “Request Compensation” feature, which will be available after you have accessed your journey details here, or from your Customer Area. 
• by filling in the appropriate web form, available on this website;
• at the travel agency that issued the ticket;
• at any ticket office;
• via the Call Centre, only for tickets purchased through the Trenitalia Call Centre or on this website and app.

For regional trains

You may claim compensation in the following ways:

• by filling in the appropriate web form, available on this website;
• by filling in the form available from ticket offices in the train station or on this website and sending it by post to the relevant Regional/Provincial Management Office responsible for the destination station of the journey for which you are seeking compensation within 1 year of the delay event, with the original ticket, which has been validated at departure and arrival or, in the case of an electronic ticket, a printed PDF version, enclosed along with the form.

If you decide to cancel your journey and if it is permitted by the type of ticket you have purchased, you may request a refund, subject to a 20% deduction to the original amount paid.

You can request a refund before the departure time of the booked train:

• using the appropriate section in your Customer Area on this website or on the Trenitalia app, specifically for tickets you have purchased on these channels;
• by calling the Trenitalia Call Centre or filling out the dedicated web form available on this website, specifically for tickets you have purchased on the website or via the Call Centre;
• at any ticket office;
• at the travel agency where you purchased the ticket.

After the departure time of your booked train, you may no longer request a refund for journey cancellation.

If you decide to cancel your journey, you may request a refund for your ticket by 11:59 p.m. on the day before the date indicated on the ticket, subject to a 20% deduction to the original amount paid, unless otherwise stipulated by the individual fare involved.  

Only the Regional Annual Season ticket may be refunded, before the start date of the selected validity period, subject to a 5% deduction to the original amount paid.

You may request a refund for your regional ticket:

• at any ticket office;
• at the travel agency where it was issued.
   

If your ticket is a BER (Regional Electronic Ticket) or BDR (Regional Digital Ticket) you may request a refund:

• through the web form;
• on the Trenitalia app;
• at the self-service ticket offices;
   

through one of Trenitalia’s customer contact channels.