Payments of bookings must be made within 48 hours from the booking, and in all cases at least 24 hours prior to the the train departure for seats and 48 hours for couchettes or WL.
Tickets can be paid for and picked up:
- Today at 17.00 you cannot make bookings for seats on trains leaving until 17.00 tomorrow;
- Today at 17.00 you cannot make bookings for couchettes or WL on trains leaving until 17.00 the day after tomorrow.
- If today you request a booking for a seat or for a couchette or WL on a train that departs in a week's time, you must make payment within 48 hours;
- If you ask today at 17.00 to book a seat on a train departing tomorrow at 19.00, you have time until 19.00 today to make payment;
- It you ask today at 17.00 to book a couchette or WL on a train departing the day after tomorrow at 19.00, you have time until 19.00 today to make payment;
1. at the
Self Service tellers
in the main stations (or at the station ticket desks where these tellers are either not installed or not operational) as allowed by the issuing system. In this case tickets are issued at the same time as payment.
2. Through the
of this website either by credit card or by using the electronic bonus granted in case of previously experienced delays. In this case tickets are issued in ticketless mode, or can be picked up at a self-service teller, or are surface-mailed to the customer's address on request.
At the nearest
(33,000 desks): travellers must submit their PNR code for the ticket, and pay € 1.50 depending on the payment method allowed by the Sisal desk, plus the ticket price. The operator will issue an initial provisional receipt bearing the booking information. After checking this information, the customer will pay according to the procedures provided for by the Sisal desk, and will obtain a receipt for the payment made. The receipt is not valid to travel even if it contains all the data about the journey. You must pick up the ticket at a self service teller, unless you previously chose the Ticketless solution.
4. At a
travel agency in Italy
(3,400 authorized agencies). In addition to the fare, you must pay a service charge of € 1,50, according to the agency's payment formalities. In this case, tickets will be issued directly by the agency unless you chose to travel with the Ticketless solution.
5. At one of the 7,600
UniCredit Group's cashpoints
with a cashpoint card of any bank. In this case, too, the customer will obtain a payment receipt and will have to pick up the ticket at a self service teller, or else get on the train directly if the Ticketless solution was chosen (the service costs an extra € 1.5 plus the ticket price).
6. At the shops of the
. In this case, too, the customer will obtain a payment receipt, and will then pick up the ticket at a self service teller, or will directly get on the train in case of Ticketless solution (during an initial promotional phase until Feb. 28, 2011 no extra charge is to be paid for the service; afterwards it will cost an extra € 1.5 plus the ticket price).
If payment is not made by the deadline, the booking will be considered as not confirmed and the system will automatically cancel it and make the seat available again.
For both picked up tickets and the ticketless solution, all the regulations in force (ticket changes, booking changes, refunds) shall apply for the type of service purchased and payment/pick up solutions chosen.
NOTE: the invoicing function for tickets purchased through the Postoclick service is not available at the moment