Busitalia

How to earn points
Journeys taken on participating Busitalia connections earn you 2 X-GO points for every euro spent.
To earn X-GO points, you must:

• be enrolled in the X-GO Program;
• enter your personal X-GO code during checkout;
• purchase your ticket through one of the following sales channels:Sito Trenitalia
  • Trenitalia website
  • Ticket offices operated by Trenitalia, FS Sud Est S.r.l., Trenord S.r.l., and Trenitalia Tper s.c.a.r.l.
  • FrecciaLounge
  • FrecciaClub
  • Trenitalia Self-Service ticket machines
  • authorised travel agencies
  • Trenitalia App
  • Trenitalia Call Center

When points are credited
Points will appear in the "Points Balance" section of your X-GO customer area within 3 days of your travel date.

Do you need help?
If your points are still not visible 3 days after your trip, even though your personal X-GO Card code was correctly displayed on your ticket, you can request support via the "X-GO Support" section in your customer area.

Did you forget to enter your X-GO code?
If you didn't enter your X-GO code during purchase, you can check if you can claim your points using the "Claim Points" feature in your customer area on the website within 30 days of purchase. Please note that you can only claim points for tickets displaying the participant's full name, provided the purchase was made after obtaining your X-GO Card and within the Program's validity period. 

How do I use cashback?
You can apply your cashback directly during purchase on the Trenitalia website and App, or by visiting physical ticket offices operated by Trenitalia, FS Sud Est S.r.l., and Trenord S.r.l., as well as at FrecciaLounges and FrecciaClubs.

Earning and redeeming X-GO points are subject to the X-GO Program rules and the terms in effect at the time of purchase.

To earn points, you must correctly enter your personal X-GO code when purchasing your ticket. The code must correspond to the name of the traveller, as X-GO points are personal and can only be earned on trips completed by the cardholder.

Earned points will be credited to your "Points Balance," which can be checked at any time in your customer area on the website and App. 

Onboard staff may verify that the X-GO code on the ticket matches the digital code displayed in the customer's personal area. During travel, you must therefore be able to present your personal X-GO code and, if requested, a valid ID, in accordance with the General Conditions of Carriage.

In the event of non-compliance with X-GO Program rules, a mismatch between the cardholder and the traveller, or the inability to verify customer identity during inspections, any credited points may be voided. Trenitalia also reserves the right to take measures provided for in the X-GO Program Regulations, including suspension or revocation of membership.

The following do not qualify for earning points:

• all integrated regional fares (the “Tariffe 41” fares);
• ticket changes and onboard purchases;
• access rights;
• “Tutto Treno” cards and similar;
• free supplements;
• Global Pass;
• tickets used by a person other than the X-GO cardholder, even if purchased by the cardholder themselves.

In the event of a full or partial refund of a ticket, the X-GO points associated with the purchase will be cancelled, resulting in the removal of the full amount of points previously credited for that ticket.