1. You can also select from only FRECCE or REGIONAL trains

 

2. After logging in, you can go to the "My favourite journeys" section (up to 4)

 

3. To change or retrieve your ticket, click on Change Ticket

 

4. If you want to refine your search with other options (e.g. best price) and display other stations, click on Other options/stations

 

5. If you want to purchase Season Tickets or Carnets, click on the appropriate arrow

1. Indicate whether you want to make only an outward journey or a round trip journey

 

2. You can search up to 5 journeys at the same time

 

3. Select the stations, dates and number of passengers (maximum of 7 including adults and children) for your journey.

 

4. You can also select from only Frecce or Regional trains

 

5. Select “Other search options” if you want to refine your search and display offers by: Best price, Solutions with no change, type offer and/or through entering your Cartafreccia code (in order to have more customised offers).

 

6. Go to “Other Services”, if you want to purchase the Bike Surcharge (only for regional trains)

 

7. Click on “Search” to start the search

1. Change the search parameters (stations, date, time and passengers) here

 

2. Click on “i” next to the train number to know the services available and the intermediate stops

 

3. Click on “i” next to offers and services if you want to know more about characteristics and conditions

 

4. For solutions with change, display the departure/arrival times from/at the different stations

 

5. Once the offer has been identified, you can select and display it immediately in the cart

 

6. You can learn about the main conditions of the offer selected through the notice under the “View other offers” button

 

7. If you want to select the seat, select the appropriate option (for round trip journeys, you can select the seat for both directions, only after selecting the return journey)

 

8. If you possess a discount card or want to select different offers per passenger, click on the “View other offers” option

 

9. To verify the availability of other journey solutions besides those shown, click on the “Next Solutions” option, or on “New search” to perform another

 

10. Click on the “Continue” button to proceed

 

11. In some cases, an alternative offer will be proposed via pop-up window and you can choose whether to continue without changing or accept and continue

 

1. If you have indicated you want to select the seat, you can change the coach you will travel in

 

2. Select the seat from those still available

 

3. Click on “Confirm” (for each train in the case of journeys on connecting trains) to move on to the next step

1. If you are already registered select “Log in”, enter username and password to log in

 

2. Passengers can also enter one or more discount vouchers among the details, if compatible with the journey solution selected: click on the “Do you have a discount voucher?” button, enter the discount voucher code, respect also upper cases, and click on verify to check the validity

 

3. You can always check your choices in the cart: correct application of the discount code, seats assigned in seats info; change passenger details if you have added a journey, clicking on “Add Trip” or clicking on “x” if you want to delete one or more travel solutions that you no longer intend purchasing.

 

4. Choose of you want to enrich your journey with other services available (voucher for taking a taxi through the MyTaxi App, one or more entries to the FrecciaClub, Meeting Area booking on board the train, etc.)

 

5. If you are a registered customer and need an invoice, select “I want the invoice” and fill in the required fields (for further information consult the section billing).  If you are not authenticated and have selected one of the accessory services that require a mandatory invoice (e.g. entry to Freccia Clubs and meeting area booking), authenticate yourself and proceed with the invoice request 

 

6. To use a bonus/credit following a train delay or a Gift Card for the purchase, click on the appropriate check box 

 

7. Proceed with payment by selecting the method you prefer (see Payment Methods) page and accepting the Conditions of Carriage of the carrier and the privacy policy

 

After making payment, you will receive a message confirming a successful outcome of the operation with summary details of the journey purchased.   .

 

In any case, the summary details of the journey will be sent to you at the electronic mail address associated with your user account in the case of a purchase with registration, or that indicated when purchasing in the case of purchases without registration. 

 

1. You can send details of the purchase to an additional e-mail address or via text message (only one text message per purchase) 

 

2. Save the journey as a favourite to be able to repurchase it quickly the next time (up to 4)

 

3. You can add your journey to the calendar

 

4. On this page you will also be offered some services linked to your journey for which you can receive useful updates (e.g. timely updates), a reminder of the journey via e-mail and information on complementary services. Select the services that interest you and click on Confirm. 

 

If, after payment, a system error message is displayed, before proceeding to make a new purchase, please check whether you have received any purchase summary e-mail or, if you are a registered customer, access your reserved area using your credentials to check the presence of the journey purchased among recent journeys

 

Continue without logging in

 

1. You can choose to purchase without registration by selecting the “Go on without log in” option in the authentication section. You will be asked to enter name, surname, e-mail and a telephone contact number (optional). In this case, you will be sent the details of the journey (PNR and CP code) exclusively via e-mail to the address indicated when purchasing.

 

 

Display the summary

 

After making payment according to the methods to be found here, you will receive a message confirming a successful outcome of the operation with summary details of the journey purchased.

 

The journey summary details will in any case be sent to you via e-mail at the electronic mail address indicated when purchasing.

 

2. Note the Retrieval code which appears on the Summary page and in the e-mail, which is useful for retrieving again, if necessary, the confirmation e-mail with the ticket's identifying details.

 

3. You can also send the purchase details to an additional e-mail address or through text message (only one text message per purchase can be sent) clicking respectively on the “Send E-mail” or “Send SMS” key. 

 

1. To retrieve a purchase made without registration: click on “Manage your tickets” on the Home Page

 

2. Select the "I purchased without registration" option, enter the name, surname used for the purchase and the retrieval code provided after the payment.

 

1. To change or obtain a refund for a journey purchased without registration: log in to the “Search and change ticket” page, choose from the "I have PNR/Ticket code” option and enter the required details on the respective form.

 

Caution – For purchases made without registration, the invoice can be requested by midnight on the day of purchase, by clicking on Request invoice, while for purchases made on the EMV contactless channel, by clicking here, or, in the event of technical problems during the request, by filling out the following form.

The journey data summary e-mail is sent to you automatically as soon as you have completed the purchase.

For ticketless tickets, the e-mail does not constitute a travel document but a reminder and as such, is not essential for travelling. Once on the train it is in fact sufficient to provide the PNR to the on-board staff. 

If you have an electronic ticket or a regional season ticket, you can choose whether to print it (A4 sheet) and take it with you or, at the request of Trenitalia staff, show it on the screen of an electronic device (PC, tablet or smartphone) provided it is able to show correctly the attachment received, including the Quick Response code which incorporates all the data of the attachment.

In the event that you do not receive the confirmation e-mail, you can still retrieve the details of your journey by consulting the journeys in your Reserved Area if you are a registered customer or, if you have made a purchase without registration, by requesting the re-sending of the e-mail from the Search and change ticket  page, entering the name, surname and the retrieval code that was provided to you on the journey summary page (after payment).

During an online purchase it is possible that, for security reasons, the purchase process, which involves several players including banks and credit card operators, is unsuccessful.
In these cases, before proceeding to make the purchase again, we invite you to check if you have received the purchase summary e-mail or, if you are a registered customer, log in using your credentials to your reserved area to verify the presence of the journey purchased among your recent journeys. 

A transaction may be refused/not allowed mainly due to:

 

• malfunctioning of systems;
• entering incorrect payment details (e.g. wrong card number or expiry date);
• lack of authorisation by the bank (e.g. insufficient funds, going over the credit limit, 3DS password, card expired, etc.)

 

For more information or clarifications on the outcome of a transaction that has been refused or not allowed, you can contact our operators through the new Online Chat, which is open every day from 08:00 to 20:00. To activate the chat, simply click on the icon    at the bottom of the page.

 

Or you can send an e-mail to areaclienti@trenitalia.it specifying:

 

- the error code displayed;  - the username (in the case of purchase with login) or e-mail address (in the case of purchase without login) used;  - the date on which the purchase or the attempt to purchase was made; - a telephone number.

CAUTION

 

If you have received a text message from your bank, we inform you that a request has already been sent for immediate reverse transfer of the amount, with no actual charge on the card. For prepaid cards, ceiling recovery times depend on the card issuer, which should be contacted for more information.

 

If you have used a bonus, a discount coupon or a gift card, but the transaction was unsuccessful, you can use it again after 60 minutes.