Compensation for delays

For AV (High speed) and Intercity customers

Smart Refund is the new service that allows you to quickly request and receive compensation for train delays.

This service is available to customers holding tickets that include at least one Freccia or Intercity train in their travel itinerary.

ACCESS THE SERVICE
Smart Refund

Complaints and conciliation

You can submit a complaint within three months of the issue at the following link. 

If you have not received a satisfactory response to your complaint, or if you have received no response within 30 days of submitting it, you can request the conciliation procedure at this link.