Trenitalia Gruppo Ferrovie dello Stato

Compensation for delays

For AV (High speed) and Intercity customers

Smart Refund is the new service that allows you to quickly request and receive compensation for train delays.

This service is available to customers holding tickets that include at least one Freccia or Intercity train in their travel itinerary.

ACCESS THE SERVICE
Smart Refund

For Regional trains customers

If you have a BDR (regional digital ticket), your compensation will be automatically credited to the card used to purchase the ticket.
More information

In all other cases, please fill in the designated web form.

Complaints and conciliation

You can submit a complaint within three months of the issue at the following link. 

If you have not received a satisfactory response to your complaint, or if you have received no response within 30 days of submitting it, you can request the conciliation procedure at this link.