Trenitalia Gruppo Ferrovie dello Stato

On this page, you will find some recommended behavioral guidelines to help avoid risks caused by inattention or carelessness.

We strongly advise caution when disembarking from the train and remind you that crossing the tracks is strictly prohibited.

Safety devices and signage on board the train

  • If a dangerous situation arises, keep calm; alert the train personnel and follow their instructions.
  • If a fire breaks out, move along the train and away from the source of the smoke, keeping your nose and mouth covered.
  • Do not open the external doors while the traini is in motion.
  • Unless you are in immediate danger, only leave the train when authorised to do so by the train personnel and on the side indicated; if the external doors do not open, use the windows marked as emergency exits.
  • Leave all luggage on the train.

What to do in an emergency situation needing evacuation from tunnel

For an orderly and efficient evacuation in a tunnel please follow the instructions provided by the train personnel either directly or over over the train P.A. system, while bearing in mind the following general indications:

  • Once off the train, you must head in the most appropriate direction for evacuation by following the signs on the tunnel walls and/or the indication of the train personnel.
  • While in the tunnel, walk along the side pavement only and be sure to avoid encroaching on the tracks.
  • Crossing of the tracks, if required in order to reach the exit, must be authorized in advance by the train personnel.
  • During the evacuation you must keep calm and at the all times. Avoid pushing or crowding the people in front and do not panic.
  • People with reduced mobility should be helped as much as possible.
  • On reaching the exit, remain in the area and follow the instructions provided by rescue teams.

Travel rules and best practices

  • Do not leave any valuable items in the pockets of jackets or coats you hang on the hooks or anywhere else.
  • Never leave your luggage unattended, especially during the stops.
  • Forgot your ricket? Forget your trip!” Have your ticket with you during the entire trip.

Restrictions on door opening

  • Don’t open the doors or board the train before it stops. Don’t board where there is no platform. Don’t lean against the doors.
  • Don't board the train while the doors are closing.