To request assistance when needed, please contact us through our social media channels or by calling the following phone numbers. If necessary, we will forward your message to onboard staff so they can support you as soon as possible.

Social media channels

You can follow Frecciarossa on:

• Facebook @FrecciarossaOfficial
• X @Frecciarossa_IT
• Instagram @Frecciarossaofficial

The IG, FB and X channels are active 7 days a week, from 8 a.m. to 8 p.m., to provide you with support.
  
For Regional trains:

• Facebook @regionaleofficial
• Instagram @Trenitaliaregionale

The IG and FB channels are active 7 days a week, from 7 a.m. to 9 p.m.

You can follow Intercity on the Instagram channel @intercity.official.
The service is available Monday to Friday, from 9 a.m. to 6 p.m.

Telephone numbers

The following numbers are also available 24/7 to assist you:

• 892021 for ticket purchases (from mobile phones: max call cost €12.50; from a landline: 54.9 euro cents/min + call set-up fee of 30.5 euro cents);
• 800892021 for information on train traffic;
• 063000 for booking changes, full refunds, trip rescheduling, PRM assistance, and loyalty program support (rates depend on the urban or extra-urban tariff);
• 065210550 for international customers (operators available in English, French, and German. Rates depend on the urban or extra-urban tariff).

Online chat

You can also use our online chat, available daily from 8 a.m. to 8 p.m., to get information, request assistance, change your booking, or ask for a refund. Click here to access it.