If you have a BDR (regional digital ticket), your compensation will be automatically credited to the card used to purchase the ticket. More information
In all other cases, please fill in the designated web form.
Complaints and conciliation
You can submit a complaint within three months of the issue at the following link.
If you have not received a satisfactory response to your complaint, or if you have received no response within 30 days of submitting it, you can request the conciliation procedure at this link.
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