Our Call Centres

89 20 21: active every day, 24/24 h

Please contact our Call Centre for the following services: 

Option 1 – Purchases and invoice issuing

Option 2 - reservation changes and refunds

Option 3 – Information

Option 4 - CartaFreccia and Trenitalia.com assistance

From fixed line the cost of the connection (VAT included) is of 30,5 Euro cents and of 54,9 Euro cents per minute. From mobile network, the costs vary from operator to operator. The charging starts after having chosen the desired option.

If you’re abroad and want to contact our call centre, please call +39.06.68475475 everyday from 7am to 11.59pm. Between midnight and 6:59 am you can leave a message on voicemail. An operator will contact you after 7 am the following morning.