Conciliation procedure

Trenitalia S.p.A. and Consumer Associations have signed a Memorandum of Understanding with the aim of making out-of-court settlement of disputes between travellers and Trenitalia faster and more effective. 

Pursuant to Legislative Decree No. 130 of 6 August 2015 concerning alternative resolution of consumers' disputes (ADR), the Joint Conciliation body of Trenitalia SpA–Consumer Associations is registered on the ADR Bodies list at the Ministry of Economic Development.

If your complaint has not received a satisfactory answer or you have not received any response within 30 days of submission, you can request the conciliation procedure.