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Services Charter

Speaking clearly with our customers

The Service Charter is the tool we want to use to communicate the principles and commitments our work entail: to improve both Trenitalia's performance and our customers' satisfaction.

Following the idea of charter statements pursued in latter years, we have paid special attention to speaking more plainly with our customers: our texts read more easily with less red-tape jargon, our goals are expressed more simply and there is general more transparency.

The editorial plan provides as follows: