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FAQ Trenitalia App

  • What operations can I carry out using the Trenitalia App?

    With Trenitalia app you can:

    • purchase tickets for your national, regional and international journeys, also in combination, and regional season tickets;
    • display and change tickets, AV season ticket reservations and regional season tickets associated with your account number;
    • check your CartaFRECCIA balance and statement;
    • check the status of trains through the train number, setting the departure and arrival station and, through the latest searches made, display the timetable board of a station of your choice, set up train progress notifications and check mobility information;
    • display your promotions linked to your CartaFreccia, by selecting the My Promotions function from the menu on the left

  • How do I register on the App?

    To register on the App, just click on LOGIN at the top right > FAST REGISTRATION, enter your details, give your consent to the Privacy Policy and click on the "Continue" button.

    Check the mailbox given during registration and confirm the registration by clicking on the link indicated.

  • How can I purchase tickets?

    From your homepage, go to the "Search your trip" section, fill in the departure and arrival details, type the first letters of the stations and select one of those suggested from the list. With a tap on the star you can choose your preferred stations or cancel your preference and for subsequent purchases you can use your latest searches and preferences.

    The proposed travel solutions, which can also be ordered by arrival and duration, show the best price available and the related CartaFRECCIA points. Choose the offer and the service you prefer, or click on OTHER OFFERS.

    Before clicking on CONFIRM, you can choose the seat. Log in or if you prefer continue without logging in. Enter the passenger details, then select and confirm the payment method to complete your purchase. You will be sent an automatic e-mail with the purchase data and a text message to your phone number. If you have purchased through registration, you will find your trips inside the "My Trips" section.

  • Can I add the ticket I purchased to Apple Wallet?

    Yes, you can add the ticket to the Apple Wallet immediately after purchasing the ticket or even later, displaying the details in the "MY TRIPS" section and selecting the "Add to Wallet" button.

    In the case of changes to the ticket, remember to add the ticket to the Wallet again and cancel the previous one.

  • Where can I check if the train I am waiting for is on time?

    Access the "Train Status" section. Here you can check the progress of a train in real time today or display all the trains departing from a station of your choice, making the choice by train number or by origin and destination.

    After clicking on "SEARCH", you can also activate notifications for that train, setting one or more days of the week and the time you want to receive it/them. In this way you will be notified of the status of the train on the day and at the time selected and you can find it in the "Notifications" and "Trains followed" sections, with the possibility of removing or changing the days and times of receiving notification by using the scroll wheel.

  • How do I enter the CartaFRECCIA number in the profile?

    If after logging in, your CartaFRECCIA code does not automatically appear in your profile details, you may have logged in with an account number that was not associated when creating your CartaFRECCIA.

    In this case you can log in directly using the CartaFRECCIA code. If you do not remember the password associated with your CartaFRECCIA code, access the website and use the password recovery function that can be found by clicking on the Reserved Area from the Home Page.

    Caution: if you have previously purchased trips by logging in with an account number other than your CartaFRECCIA code, you cannot display them in the "My Trips" area of ​​the App or in your reserved area on ​​the website. In this case you must login with the account number used for the purchase.

  • How can I update my profile details?

    If you want to change your contact details - namely e-mail and phone number - you must access your reserved area of ​​the website, click on the "Change data" link and access the "To contact you" section.

    Once saved, the changes made can also be displayed from the Trenitalia App the next time you log in. So, if you are logged in at the time of change, you must first log out. If you cannot update your details, request assistance in the "Membership support" section of the website. 

  • Where can I check the balance of my CartaFRECCIA points?

    Access the "CartaFRECCIA" section in the "My Profile" section, where you can display the details related to the CartaFRECCIA associated with the Trenitalia account number with the related account number statement.

  • Where can I display the trips I have purchased using my account number?

    Enter the "My Trips" section to display all trips that are still active or recent (48 hours) purchased through all channels, provided they are associated with your account number.

  • I cannot find the season ticket I purchased. What can I do?

    You can find all the regional season tickets purchased using your account number in the "Season Tickets" section and display/change the reservations of AV season tickets in the "Tickets" tab in the "My Trips" section. For all other season tickets (e.g. AV, Trenord), simply log in to your Reserved Area on the website.

  • How can I change my trips?

    Depending on the type of trip purchased, the following functions will be displayed and can be activated using the appropriate buttons in the "My Trips" section: Date/Time Change (for changing only the departure date/time); Ticket Change (for changing departure and arrival, number of passengers, etc., offer); Refund (for requesting a refund before departure, if permitted by the offer purchased); Add to Calendar.

    Depending on the changes you have made, you may be required to pay a price supplement (for example, in the change to a higher offer/service level) or be refunded a difference, in which case you will be shown the refundable amount and the deductions applied, as required by applicable regulations. Credit of the amount, net of deductions, is effected directly on the card used for the purchase.

  • I cannot find the trips purchased. What can I do?

    Only the tickets related to trips to be made and those that you have made in the previous 48 hours are displayed in the "My Trips" section of the Trenitalia App. Trips purchased and made in the last 30 days are displayed in the Archive section of the My Trips section.

  • I did not purchase using my account number. How can I retrieve the ticket?

    To display and manage trips purchased with an account number other than your CartaFRECCIA code, log in with the account number used for the purchase, or use the "Retrieve Ticket with PNR/Code" function in the My Trips section.

  • Which payment methods are accepted?

    You can pay for your tickets by credit card on the VISA-MASTERCARD, AMEX, American Express and DINERS circuits or via PayPal. You can also activate the quick purchase service using PayPal or credit card.

  • How can I contact customer support or send a report on using the App?

    Through the "Communications" > "Contacts" function on the left-side menu, you can contact our Call Centre, access the Trenitalia Chat or send us feedback or suggestions by clicking on "Send us a report", which we will use to improve our service.

  • Can I ask for the invoice if I purchase using the Trenitalia app?

    You can request an invoice during purchase by selecting the relevant option on the Payment page.