• In just a few clicks, you can purchase season tickets, carnets and other tickets for Frecce, Intercity and Regional services, EC and EN trains, as well as tickets for Busitalia buses in Umbria and Veneto.
• You can use geolocation and the “Quick purchase” feature to quickly purchase your ticket, choosing from the many payment methods available (Credit Cards, Paypal, Electronic Wallet, Google Pay, Satispay, Amazon Pay or Bank Transfer, Bonuses, Credits or Gift Cards.
  
• Manage your ticket directly from the Home Page; for same-day departures, you can check information on your train’s status and progress updates, and use the self check-in function to confirm your presence on board to train personnel.
  
• Simultaneously manage both your personal and Business profiles, with the ability to switch easily from one to the other!
  
• Plan your journey every step of the way directly from the Home Page by entering your departure and arrival addresses! Where available, you will be shown travel solutions with multiple modes of transport.
  

Yes, you can add the ticket to your Apple/Google Wallet immediately after purchase or at a later time. Just click to view details in the “My Journeys” section for the ticket in question and click on the “Add to Wallet” button. 

If you make changes to your journey, please remember to add the updated ticket to your Wallet and delete the previous one.

The new Regional Digital Ticket has some advanced features that currently do not enable it to be added to your Apple Wallet. However, if you have a device that runs on an Android operating system, you can add your Regional Digital Ticket to your Google Wallet immediately after checking in.

For same-day departures, you can monitor the status of your train and check for progress updates by clicking on your ticket on the Home Page or from the list of travel solutions provided during a search. Alternatively, in the “Infomobility” section of the app, you can consult real-time train traffic information and progress updates, or search by train number or by station of origin and destination, and view all trains departing from the station of your choice.

After clicking on “Confirm”, you can also turn on notifications for a particular train, setting one or more days of the week and the time you want to receive notifications. You will then receive notifications on the train’s status and progress updates on your selected day and time, and you will be able to retrieve this information again from the “Notifications” and “Followed Trains” section. You can change or delete the times and days to receive notifications at any time by clicking on the bell icon.

If you want to change your contact details, i.e. email, password and telephone number, go to the “Account” section in the “My Profile” area after logging in using your user profile, then click on the pencil icon next to the information you wish to edit.

If you do not remember your password, you can use the “Retrieve Password” function during login, by entering the email associated with your account. 

To view and manage trips purchased without logging in or with a different user profile, you can use the “Retrieve Ticket” function in the menu or in the “My Journeys” section. Once the ticket has been retrieved, it will automatically be saved in the “Saved Tickets” section of the app on your device. If you are making a purchase without logging in, please check that you have correctly entered the email address you want your travel confirmation to be sent to. If you did not receive the ticket confirmation email, please remember to note down the Retrieval Code on the journey summary screen: you will then be able to retrieve it via “Retrieve Ticket” function.

Yes, and you can also link a personal user profile with a Travel for Business user profile or an FS user profile. To log in with a business profile click on “Log in” and enter your login credentials (if you have an FS user profile, click on the dedicated link to log in). If you are already logged in with your personal profile, go to “My Profile” and proceed to Account, click “Add Business Account” and log in. Once linked, you can use both user profiles without having to log in again. You can view and choose which user profile to use by clicking on the arrow next to your name in the “My Profile” section. 

Timetable information for travel solutions shown on the Door 2 Door section of the app, but which do not belong to the FS Group, is taken from public sources which are not managed by Trenitalia and, in some cases (for example, in the case of unexpected problems or traffic) might not reflect real travel conditions. For more information or to submit a complaint, contact the company providing the transport service directly. 

Click here to consult the list of included carriers.

For help with the Busitalia bus services, please contact:

• Busitalia Veneto: freephone number 800 184766, Monday - Saturday: 7:00 a.m. - 8:00 p.m.
• Busitalia Umbria: Tel. 075 9637637, Monday - Friday: 7:30 a.m. - 7:30 p.m.; Saturday: 7:30 a.m. - 2:00 p.m.
   

For help with FS Park parking services, please call 06 4486911 or write to relazioniclienti@fspark.it.

The Electronic Wallet allows you to accumulate electronic credits to purchase products and services offered on the Trenitalia app and website. For more information, please consult the Terms and Conditions.