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To travel on a Regional train, you must have an appropriate ticket and must keep it until you leave the arrival station.
The tickets* available for purchase are:
* it is also possible to have specific tickets that are valid only in certain regions. For further information and details, please refer to the relevant regional pages on this site.
There are reductions for children, holders of special concessions, Disability Cards, Carta Blu, commercial cards, Carta Verde and Carta d'Argento, as well as for groups. These reductions are valid for all days of the week.
Trenitalia may also offer special promotions throughout the year, which are announced through the company's communication channels. For more information, click here.
You can buy single-journey tickets and season tickets at regional fares and/or with supra-regional application, for travel on Trenitalia Regional trains, from intermediate purchase channels (ticket offices, third party points of sale affiliated with the Tabaccai PUNTOLIS and Mooney Servizi SpA circuits, travel agencies and call centres) and disintermediates (self-service ticket machines, this site, the Trenitalia App for smartphones and tablets, EMV system and TAP&TAP).
Authorised points of sale
Tickets and season tickets for journeys within a single region or for journeys between two or more regions (tickets with supra-regional application) can be purchased at authorised points of sale. It is currently not possible to request an invoice for purchases at points of sale.
Ticket machines
Ticket machines allow the purchase of single-journey tickets and season tickets. Tickets can be purchased for use both on regional and medium- and long-distance trains (Frecce, EC, IC, ICN), and allow you to take advantage of available discounts and commercial offers. Payment can be made in banknotes, coins and credit/debit cards.
The ticket machines are programmed to promptly indicate the maximum change that can be dispensed when the ticket is purchased. Instructions appearing on the screen guide you through the purchasing process
TAP & TAP
TAP&TAP* is the new fast channel for purchasing Trenitalia's Regional train tickets with your Visa, Mastercard or American Express contactless payment card directly at the validating machines marked with the TAP&TAP pictogram.
With TAP&TAP you can buy single adult fare tickets in 2nd class and a single passenger ticket with the same card. The purchase of several tickets or of reduced-rate tickets (e.g. for children) is not permitted. To find out more click here
* currently only active on certain routes
Trenitalia app
With the Trenitalia App, downloadable from Google Play or Apple Store, in addition to purchasing tickets and season tickets, you can enhance your travel experience with these extra features:
- organise your trip at the time of purchase by checking seat availability on board the train (limited-seat trains only);
- save your trips in “Favourites” so that you can purchase them again with a single click. Again with a single click, you can purchase tickets for your travel companions by creating your list in “Favourites” and setting your preferred payment method;
- check your purchases in the “My trips” section;
- access real-time information on rail traffic in the Infomobility section.
Digital tickets (Digital Regional Ticket, Electronic Regional Ticket) or individual regional paper tickets are available for travel on Regional trains.
Digital Regional Ticket
Digital Regional Tickets (DRT) – currently purchasable through online channels (website and App) and at station ticket offices – are nominative, personal, non-transferable and can be purchased up to five minutes before the train’s scheduled departure time.
The new purchase and change features are accessible to the visually impaired: they can hear what is displayed on their device screen and can interact with it through voice commands.
Until 11:59 p.m. on the day before the trip, you can make an unlimited numERT of time and date changes.
On the day of your journey you can make an unlimited numERT of time changes until your train's scheduled departure time.
Your Regional Digital Ticket will be validated automatically upon the scheduled departure of your chosen train.
To find out more click here.
Electronic Regional Ticket
It can be purchased from online channels (website and App) up to five minutes before the train’s departure time.
Single regional tickets purchased online are nominative, personal and non-transferable, and must always be presented together with a valid ID document.
This type of ticket does not require validation.
The Electronic Regional Ticket is available only for the purchase of:
After completing your purchase, you will receive a confirmation email and an attached PDF file of your ticket, which you can also print out and show to Trenitalia staff on board the train.
If you purchase the Electronic Regional Ticket, you may travel on your chosen train or on others – on the same route – within four hours of the time originally selected when you made the purchase, subject to any exceptions made in specific regional fares, which you can consult here.
Single paper regional ticket
It can be purchased at station ticket offices, ticket machines, Territorial Points of Sale and authorised travel agencies. Single paper tickets must be validated before the departure of the train by means of the validating machines located at the station where the journey begins. Validation can take place until 11.59 p.m. on the day stated on the ticket itself. Once validated, the ticket is non-transferable.
Validation and duration
If you have a paper ticket, you must complete your journey within four hours of validation, subject to any exceptions made in specific regional fares.
The Electronic Regional Ticket (ERT) is valid for four hours from the departure of the chosen train and does not require validation, subject to any exceptions made in specific regional fares.
If you are on the train when the validity period of your ticket expires, you may continue your journey to the destination station without making intermediate stops. The Digital Regional Ticket (DRT) is automatically activated at the scheduled departure time of the chosen train.
The DRT is valid, for the validated train(s) only, until the scheduled arrival of the train(s) at destination. If your train runs late and your Digital Regional Ticket expires, you can still complete your journey to the destination.
Regularisation on board the train
When boarding the train, you must have a valid ticket for the journey you wish to make
With a Digital Regional Ticket (DRT) you must show your DRT on an electronic device (e.g. smartphone, PC, tablet) with the dynamic green bar. If asked by train staff, you must also present a valid identification document. The Digital Regional Ticket is nominative and personal and is non-transferable.
The Electronic Regional Ticket (ERT) is nominative and already validated. You can choose to print it out (A4 sheet) and take it with you or, if asked by Trenitalia staff, show it on the screen of an electronic device (PC, tablet or smartphone) provided that you are able to correctly show the attachment you received, including the QR Code that contains all your ticket data.
If you travel with Tap&Tap, you must show the Train Manager the last four digits of the payment card used at the validating machine.
If during your journey or on arrival you are found to be without the required tickets or with invalid tickets and do not have valid identification documents, you must pay the full fare due plus a fine.
When you board the train you can request from Trenitalia on-board staff the purchase or validation of your ticket, without any surcharge, in the following cases (unless otherwise provided for in the individual Regions/Autonomous Provinces):
1. station ticket office closed or station without a ticket office + absence or malfunctioning ticket machines + closure or absence of authorised points of sales within safe walking distance and within a distance of 350 metres from the station;
2. if you are entitled to Special Concession III (for visually impaired persons);
3. if you have a paper ticket and there are no validating machines or they are out of order;
In the Regions where a specific Regional Law for irregularities/abuses has been adopted, the amounts of fines payable within Regional territory will be in line with individual Regional Laws.
You may carry hand luggage free of charge, provided that it does not contain malodorous, noxious or dangerous substances (pursuant to the Rules on the International Carriage of Dangerous Goods by Rail - RID - and applicable national laws and regulations such as explosive and flammable materials and objects subject to spontaneous combustion, toxic, infectious, radioactive and corrosive materials), and that they are placed in the designated spaces, do not cause obstruction and/or damage to persons and property, do not obstruct the service activities of railway staff and do not damage the carriages.
On the regional trains expressly indicated in the Official Timetable with a special pictogram and subject to payment of the passenger transport fare, it is possible to transport bicycles, including pedal-assist bicycles (maximum one bicycle per passenger and not longer than 2 metres).
Alternatively, it is possible to purchase the following for bicycle transport (unless otherwise stipulated in the individual regional transport fares):
On all regional trains, even where not expressly stated in the Official Timetable, one bicycle per passenger may be carried free of charge, provided that it is dismantled and contained in a bag or is a folding bicycle that is properly closed. Similarly to the folding bicycle properly closed, properly-closed scooters - even electric ones - hoverboards and monowheels, which must be switched off before boarding, are also allowed. In all cases, the dimensions must not exceed cm. 80x120x45 and must not cause danger or discomfort to other passengers.
Staff may not allow bicycles to be transported on board the train in the event that such transport may jeopardise the train service.
Free transport of small animals in an appropriate container
You may transport a small dog, cat or other small pet free of charge provided they are kept in appropriate carriers of dimensions not exceeding 70x30x50 cm, so as to avoid injury or damage to passengers and carriages.
Assistance dogs can always be transported free of charge, even if accompanied by other people, on all train categories, classes and service levels of regional transport.
Assistance dog
A service dog is a dog that has been individually trained in an authorised centre and is capable of performing tasks in support of persons with motor, visual and hearing, intellectual/relational, psychiatric impairment or other comparable medical conditions, accompanying them and to whom they are permanently linked.
Dog transport for a fee
To transport dogs of any size (with the exception of those kept in special carriers and assistance dogs), passengers must purchase a dog transport ticket, which is equal to a second-class ticket at the fare for the route travelled, reduced by 50%. Access is only permitted with a correctly used muzzle and leash.
The transport of dogs (with the exception of those kept in the appropriate carriers and assistance dogs) is not permitted on the regional trains expressly indicated in the Official Timetable.
Travel documents
A certificate of registration with the dog registry office and a health booklet or, for foreign passengers, a passport in lieu of both documents are required for the transport of dogs (even if they are kept in the specific carriers). For service dogs, only the possession of a training certificate is required, in which the dog centre/institution of reference certifies on letterhead (or with a legible stamp) that it is a service dog, which must be shown if requested by staff, while guide dogs for visually impaired passengers do not require any certification.
This documentation must be produced if requested by staff.
On strike days Trenitalia guarantees minimum transport services.
In particular, essential Regional train services are provided at peak time slots, from 6 a.m. to 9 a.m. and from 6 p.m. to 9 p.m. on weekdays.
Trenitalia's Regional trains Customer Care staff is on hand to give assistance and information to passengers if needed.
Located in the main stations, they are recognisable as regional transport help desks and in particular are available to provide assistance and information on:
If you have lost or forgotten an item on board Trenitalia's Regional trains, you can contact our team as follows:
The services are of a commercial nature and do not replace the provisions of current legislation concerning the recovery of lost property (Civil Code Art. 927 et seq.). It is helpful to provide the ticket/season ticket details in order to have your request associated with the ticket.
Personal Data Protection Policy - Search and recovery of lost property on board trains.
As part of the assistance provided through digital channels, you have several functions at your disposal for constant updates on traffic, special offers, refund or compensation requests and regulations.
Dedicated profiles on the main Social Networks - Traffic, deals and services, regulations
The regional trains line of Trenitalia is strengthening its bond with customers by introducing new commercial initiatives, including partnerships with other carriers and special promotions. It facilitates interaction with users through its dedicated profiles on the main social networks: Instagram (Trenitalia Regionale @trenitaliaregionale) and Facebook (Il Regionale di Trenitalia @trenitaliaregionale) – allowing direct interaction with customers for assistance – and the new YouTube channel (@regionaleditrenitalia).
With a view to improving customer relations, Trenitalia responds to information requests and offers customised services based on users' needs, using their suggestions to continuously improve the quality of the services offered. Customer suggestions are used to make operational improvements, develop new initiatives and adapt offers to the real needs of users. The social caring service, created to promote dialogue and interaction with customers, operates daily from 7 a.m. to 9 p.m. This service provides real-time assistance, receives reports and requests from passengers and solves reported problems.
Trenitalia App and Smart Caring - Traffic
Trenitalia App features that enrich the travel experience include the possibility of activating Smart Caring push notifications from “Infomobility” to follow the progress of your train and the status of the reference line in real time. Information on delays, service disruptions, cancellations or other disruptions is provided promptly along with the reasons for the delay or cancellation of the service. It is also possible to view Trenitalia train departures and arrivals from the station of interest.
To find all Trenitalia points of sale of interest, you can access the 'Points of sale' section, which provides options according to the location entered.
The regional trains line of Trenitalia offers an innovative personalised caring service – a tangible sign of our ongoing commitment to respond to customers' requests and needs. This service, available to all passengers who have provided email or telephone contact details at the time of purchase, marks an important step forward in our customer service development strategy.
In the event of cancellations or delays, customers receive timely updates on their travel progress and useful information on how to continue their journey. Detailed information on refunds and allowances is also provided, thus ensuring clear and timely communication in every situation. This new service aims to give our customers greater peace of mind and assistance, emphasising how important it is for us to keep our passengers informed and satisfied.
Viaggiatreno website - Traffic
Viaggiatreno.it is the Trenitalia website implemented with the new 'News Infomobility' section, which allows you to monitor traffic in real time.
By consulting the website, which can also be accessed from mobile devices, it is possible to view the route of the chosen train, get detailed information on arrival and departure times and scheduled stops, as well as print out the train's arrival time. In addition, all information on possible line interruptions, cancellations or the establishment of any replacement services is available.
Information on any delays, service disruptions, cancellations or other disruptions is provided promptly, in accordance with the evolving situation (with an indication, where possible, of the time needed to restore normal travel conditions) and is accompanied by the reasons that led to the delay or cancellation of the service and any alternative travel possibilities.
Similar information will be provided on how to apply for refunds and/or compensation (both online and offline).
Trenitalia provides information to the hearing impaired through visual displays on the train. If the on-board train sound system and/or visual displays are not installed or not working, information on service delays and disruptions will be provided during the journey by Train Staff, who will announce them in person by passing through the carriages, with particular regard for the hearing impaired.
Information can be accessed at www.viaggiatreno.it.
Complaints offer a valuable opportunity to dialogue and better respond to the expectations and needs of our passengers, which is why we carefully collect and read all complaints, and strive to take concrete and swift action to solve the reported problems.
To send a complaint, you may use:
a) the customer's identification details (name, surname, address) and of the representative (if any), attaching the proxy and an identity document of the user in this case;
b) the identification references of the journey made or planned (date, time of departure, origin and destination) and the transport contract (booking code or ticket numERT) or a copy of the ticket. An indication of the train numERT may facilitate the processing of the complaint;
c) a description of the disservice undergone and/or of the discrepancy detected with respect to European or national legislation, the General Conditions of Transport or the Service Charters.
The complaint must be lodged within three months from the date of the event that is the subject of the complaint. For deadline purposes, a complaint shall be deemed to have been received:
d) the day of submission, if submitted via webform;
e) the day of delivery to Trenitalia, if sent via registered letter;
f) the day indicated on the receipt of the complaint submitted to the customer service offices or counters;
g) within five days from the date indicated on the receipt of the complaint submitted at the ticket offices;
h) Trenitalia shall provide a reasoned reply to the complaint, indicating whether the complaint is accepted or rejected within 30 days or, in justified cases, it shall inform the passenger that they will receive a reply within 90 days from the date of receipt of the complaint.
The conciliation procedure
After 30 days from the date of submission of the complaint relating to Trenitalia train journeys starting and ending within Italian territory, you can avail of the Conciliation procedure if you have not received a reply or if you consider the reply to be unsatisfactory.
Second instance complaints to the Transport Regulatory Authority (ART)
Only after submitting a complaint to Trenitalia can you file your complaint also with the Transport Regulatory Authority (ART) through the Computerised Complaint Acquisition System (SiTe), accessible from the website www.autorita-trasporti.it or by sending the appropriate “Complaint Form”, also available on the ART website, to the postal address Via Nizza 230, 10126 Turin or by email to pec@pec.autorita-trasporti.it:
Now active, the new X-GO loyalty programme rewards travellers who purchase individual trips with Regional and Intercity trains, accumulating points for conversion into Cashback for subsequent trips. To earn points, you must always enter your X-GO code before making a purchase. CartaFRECCIA members or those who are already registered on the site, can subscribe to X-GO by accessing their personal area, while non-registered users may simply access the Trenitalia site in the appropriate section.
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