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The desks: a service dedicated to Frecce customers

The AV desks operate every day of the year in the stations of  Torino Porta Nuova, Milano Centrale, Milano Porta Garibaldi, Venezia Mestre, Venezia Santa Lucia, Bologna AV, Firenze Santa Maria Novella, Roma Termini and  Napoli Centrale.

The Trenitalia personnel will be at your disposal to:

  • Change bookings for AV tickets
  • Provide commercial information (special offers, fares, access conditions, buying channels) and on the availability of places;
  • Give information on welcoming services and train times, (stops and connections);
  • Give information in real time on train progress (punctuality, carriages make up, arrival and departure platforms);