Customer Assistance

Useful information to get in contact with Trenitalia

Online Chat
Online Chat
You can contact our operators through the new Online Chat, running 7 days a week from 9 am to 6 pm, to:
  • receive information and assistance;
  • book a call in a day and a time slot you indicated.

To activate the chat, simply click on the icon at the bottom of the page.
Our Call Centers
Our Call Centers
For access to any type of Trenitalia service or information, the customers can contact the Call Center, active every day of the week from both fixed and mobile phones.





Further information
How to send a complaint
How to send a complaint
If you want to send a complaint or a suggestion, you can use the form online.
Form online
In case of strike
In case of strike
On days when strikes are held Trenitalia guarantees minimum transport services provided as a result of agreements with trade unions.
Further information
Persons with reduced mobility
Persons with reduced mobility
The services offered by the Disabled persons Assistance Centres the Italy-wide helpline 199 303060, the comfort of travelling in Eurostar or in other trains .
Further information