For holders of Eurostar Club Card and Eurostar Club cards there is an exclusive service: the Eurostar Club Lounges. In the main railway stations these allow customers to wait comfortably for their train in the reserved mini-lounges while watching TV, buying their ticket, having a taxi called, and enjoying the other advantages reserved to the members. In the main stations, the assistance personnel will inform you of your carriage's position and the on-board services. In Italy's main stations you can pay for a luggage-carrying service by specialised personnel, who you can recognise by their uniform and tag.
Also, when travelling on the Eurostar Italia trains, you can book a luggage attendant to be waiting for you at the station at the time and place agreed on, whether you're departing or arriving.
However, in the most important cities you will find complimentary self-service trolleys at your disposal for taking your luggage more easily around the station. Trenitalia offers customers with mobility difficulties a special assistance service in Italy's main railway stations.
For information on the service and its booking formalities, visit the section "Services for to disabled persons" or call the Italy-wide helpline on 199 303060.