On the Eurostar Italia Trains, you travel seated comfortably as your ticket includes the seat booking. Buy in advance: a good journey starts from the ticket!

You can buy your Eurostar ticket at stations, agencies or from home. Choose the ticketing procedure that's best for you:



Booking on board Eurostar Italia Trains is free and always takes place at the same time as ticket issuance.
The ticket is valid only for the booked day and train (you can book and buy your ticket from up to two months before departure and as late as three hours after the train's departure from its station of origin). You don't need to stamp your ticket before departure.
It is compulsory to book places on Eurostar trains, so, when getting on board, you must have a ticket valid for that train.
If you board a train without a ticket, in addition to paying your ticket, you will have to pay a 25 euro surcharge. You must however notify the on-board personnel as soon as you possibly can after boarding. The surcharge is not applicable if departure was from a station when the ticketing service was not operative.

MINI-LOUNGES
If customers want to use the mini-lounges on the ES* trains with ETR 500 carriages, they must pay a € 10.00 surcharge plus the ticket at the Standard or Flexi fare rates.
Travellers holding an Intercity travel card or ordinary or regional-travel card and an Admission Card for Intercity trains at full price who want to use the Eurostar Italia trains, must buy an admission card, including seat booking, for 2 euro for each trip.
Only for the routes that include the Rome – Naples section in both directions, you can buy a Bookings Booklet ("carnet") costing €31 in First Class and €20 in Second, valid for 20 bookings only for Eurostar trains, or a Bookings Booklet ("carnet") (costing 40 euro for both classes on the sections including the Rome – Naples section ) valid for 20 bookings on both the AV- and ES* trains. Also, holders of Intercity monthly and weekly "one way" season tickets (i.e. those valid only in one direction of the chosen section) are not allowed to use the AV trains for these routes.
Also, IC train travel card holders can also buy a EuroStar* bookings booklet for € 31.00 in first class and € 20.00 in second, valid for 20 bookings for ES* trains on the chosen route to use within six months of the date indicated by the customer as the start of Booklet validity. The validity start date cannot be longer than 30 days from the issue date. The booklet is personal and cannot be replaced or refunded. The change of every single booking is allowed free of charge for an unlimited number of times until the booked train's departure and only once within the 3 hours after the booked train's departure.

The holders can also buy a booklet ("Carnet") of admission tickets consisting of 20 tickets at a reduced price of 1.55 euro for first class and 1 euro for second class. This booklet does not have a time limit and the tickets are not refundable for any reason.
The individual tickets must be replaced before departure with an admission ticket for Travel/Discount Card holders with seat reservation. If holders are not interested in having a certain seat, they can access the train without replacing the Booklet ("Carnet") receipt but they must however stamp it before boarding. The receipt expires on the train's arrival at the destination station.

If your Eurostar Italia train arrives at its destination station with an official delay of more than 25 minutes, you are entitled to a personal voucher worth 50% off your ES ticket price. From issuance date, this voucher is valid for six months for buying another ticket. It is not issued for cases of timetabled track/infrastructure works previously notified to customers, events caused by third parties affecting track use, strikes, occupation of the tracks by unauthorized persons, fire, natural disasters (adverse weather, floods, landslides, avalanches, etc.) or by order of public authorities (law and order forces).
Bonus vouchers are not given to holders of admission tickets or discount cards or Admission Cards for Intercity Trains and holders of admission tickets to Eurostar trains for discount-ticket holders. In cases where the air conditioning system breaks down entirely, a Bonus Voucher will be given having the same characteristics at the one issued for the delay, provided the crew has not moved the travellers to another carriage and an equal or higher seating class. To obtain the Bonus voucher, travellers must present their tickets bearing the signature and note by the on-board crew.
The benefits of the voucher are not accumulative. Should a delay of longer than 25 minutes coincide with air conditioning breakdown, only one Bonus Voucher of 50% will be given. To apply for the Bonus vouchers, put your journey ticket into an envelope or the special envelope available at the ticket office of the arrival station; give in the envelope to the ticket office of the arrival station or send it within 30 days of the journey date.
The Bonus will be issued immediately by the ticket office whenever possible, or sent to your home address within 30 days of receiving your request.

If you have any doubts or would like more information for optimising your trips, consult our Traveller's Guide

Ticket change
E' ammesso una sola volta dal giorno di emissione e fino alla partenza del treno 

Booking change
Allowed an unlimited number of times until train departure, and only once after departure and within three hours afterwards also with Ticketless procedure.
Booking Changes can be made on-line (on this site), from the ticket desks and self service tellers at the stations, from the ticket-issuing travel agencies or through the Trenitalia Call Center (on 89 20 21 without area code from anywhere in Italy from land-line and mobile phones). For Ticketless solutions, after the booked train's departure, they are only allowed by contacting the Call Center or the travel agency they were bought from.
When changing your booking, you must notify the booking codes (PNR and CP) on your ticket; it is important to receive confirmation that the change has been registered.
The new booking can be picked up from the ticket self-service distributors at the stations (by keying in the PNR and CP codes), or at the station ticket desks, travel agencies, or the Eurostar Club Lounges (for members of Executive Cartaviaggio). When on the train, you must show the on-board personnel the original ticket along with the new booking coupon.

Refunds
If you do not use your ticket due to journey cancellation, you can apply for a refund before train departure by going to the ticket desks at the stations or the Travel agency where you bought it.
A 20% fee will be deducted.
Refunds or Bonus Vouchers are only issued if the amount to repay, net of the 20% fee, is more than 8 euro.
You can also ask for a ticket refund within 24 hours from the train's departure by paying a 50% fee on the price paid. In this case the refund can be requested only from the departure station or the ticket-issuance desk; it is not possible to request a refund in the issuing station if that station is the same as the arrival one;
For refund requests of tickets issued after a date change made after the originally-booked train's departure, a deduction charge is made of 50%.
Refunds or Bonus vouchers are not given if journeys are simply interrupted.
No refunds are possible if the value - after deductions (20% or 50%) - is less than or equal to 8 euro.
If non-use is Trenitalia's fault, a full ticket refund is given immediately. However, you will be required to show a valid identity document.
In the case of purchase made on this site, also with Ticketless procedure, refunds for tickets not yet picked up can be requested by using the "refund online" function on the website (only for refunds of the whole purchase), by contacting the Call Center, or by an e-mail to rimborsi@trenitalia.it.
If the ticket has been picked up, you must attach it to the refund request and send it to TRENITALIA - RIMBORSI - Viale dello Scalo San Lorenzo, 16 - 00185 Rome or present it to any station ticket counter, which will send it on within the day after receiving it.
Refunds are made by re-credit on the credit card used for the purchase.
For ticketless tickets purchased from the travel agencies, you must go, before departure, to the issuing agency or, after printing the tickets at the self-service machines, to the station ticket desk; after departure, requests must be made to either the issuing agency or Trenitalia's call center.
The regulations on refunds are given fully in the section Rules for National Services (Italian Only) on this website.

Access to other trains
Holders of tickets for Eurostar Italia trains can, for the same journey, also directly access other Eurostar trains from the day of issuance and up until 3 hours after the booked train's departure, provided that they validate their tickets and go to on-train personnel in advance and pay a surcharge of 8 euro.
If passengers board a train of a different category for the same journey, again within the same terms, they must pay any price difference, plus a penalty of € 8.00. If the amount already paid is equal to or greater than the sum owed for the train used and for the penalty, no charge will be made but passengers are not entitled to the refund of any sum possibly paid as extra. Whatever the case, tickets must be validated before boarding, otherwise passengers will be liable to pay a penalty of 8 euro.

If you have any doubts or would like more information for optimising your trips, consult our Traveller's Guide

Extra advantages
Doubling of points for CartaViaggio holders, access to the EuroStar* Club lounges (without right to use the services).

Ticket change
This is allowed only once from the issue date and up until 24 hours after the train's departure.

Cambio della prenotazione
Allowed an unlimited number of times until train departure and only once after the departure and within 24 hours afterwards also with Ticketless procedure.
Booking Changes can be made on-line (on this site), from the ticket desks and self service tellers at the stations, from the ticket-issuing travel agencies or through the Trenitalia Call Center (on 89 20 21 without area code from anywhere in Italy from land-line and mobile phones). For Ticketless solutions, after the booked train's departure, they are only allowed by contacting the Call Center or the travel agency they were bought from.
When changing your booking, you must notify the booking codes (PNR and CP) on your ticket; it is important to receive confirmation that the change has been registered.
The new booking can be picked up from the ticket self-service distributors at the stations (by keying in the PNR and CP codes), or at the station ticket desks, travel agencies, or the Eurostar Club Lounges (for members of Cartaviaggio Executive). When on the train, you must show the on-board personnel the original ticket along with the new booking coupon.

Refunds
If you do not use your ticket due to journey cancellation, you can apply for a refund before train departure by going to the ticket desks at the stations or the Travel agency where you bought it.
There is a deduction charge of 20%.
You can also ask for a ticket refund within 24 hours from the train's departure by paying a 50% fee on the price paid. In this case the refund can be requested only from the departure station or the ticket-issuance desk; it is not possible to request a refund in the issuing station if that station is the same as the arrival one. Alternatively passengers can request issuance of a bonus voucher of 80% of the ticket price.
For refund requests of tickets issued after a date change made after the originally-booked train's departure, a deduction charge is made of 50%.
No refund can be given if the amount to pay, net of charges (20% or 50%), is less then or equal to 8 euro.
Refunds for journey interruption are not allowed.

If non-use is Trenitalia's fault, a full ticket refund is given immediately. However, you will be required to show a valid identity document.
In the case of purchase made on this site, also with Ticketless procedure, refunds for tickets not yet picked up can be requested by using the "refund online" function on the website (only for refunds of the whole purchase), by contacting the Call Center, or by an e-mail to rimborsi@trenitalia.it.
If the ticket has been picked up, you must attach it to the refund request and send it to TRENITALIA - RIMBORSI - Viale dello Scalo San Lorenzo, 16 - 00185 Rome or present it to any station ticket counter, which will send it on within the day after receiving it.
Refunds are made by re-credit on the credit card used for the purchase.
For ticketless tickets purchased from the travel agencies, you must go, before departure, to the issuing agency or, after printing the tickets at the self-service machines, to the station ticket desk; after departure, requests must be made to either the issuing agency or Trenitalia's call center.
The regulations on refunds are given fully in the section Rules for National Services (Italian Only) on this website.


Access to other trains
Customers can, for the same journey, also directly access other Eurostar trains from the day of issuance and up until 24 hours after the booked train's departure, provided that they validate their tickets and go to on-train personnel in advance, without paying any penalty.
If they get on a train of a different category for the same journey, again within the same terms, customers must pay any price difference, but they do not have to pay the € 8 penalty. Whatever the case, tickets must be validated before boarding, otherwise passengers will be liable to pay a penalty of 8 euro unless some other penalty is due for another reason.
The Amica offer is the solution with the advantage of booking in advance. It has limited places, which vary according to the day, train and class.

The new Amica ticket allows a discount of 20% for purchases made until midnight on the day before train departure. The minimum price is 10 euro.

Booking change
Can be made once from issue date and until the train's departure time for the places available for the chosen offer, for a journey subsequent to the one booked at any ticket office or travel agency, using the self service machines, on this site or by calling our Call Center on 89.20.21* or the issuing travel agency, also with Ticketless procedure.
The booking change is free.
Agencies may charge a commission for this service.
If there are no places available for the Amica offer, the change can be made, with the same time limits, by paying of the price difference with respect to the reference fare and the change fee, by approaching the ticket desks and authorized travel agencies only.

Ticket change
You can only do this once from the day of issue until the train departure, from any ticket office or travel agency, by paying the change fee of 20 % of the ticket up to a maximum of 3 euro.
Changes of tickets bought on this site cannot be made on-line. To change them, you must first pick up the printed ticket. Also, changes are only allowed for amounts equal to or greater than the ticket.

Access to other trains
This is allowed provided ticket is validated and after paying 8.00 euro plus any extra fare necessary for using the different type of train or service:
- on the same day and up until three hours after the train's scheduled departure time;
- even outside this time limit, provided that you take the first train of an equivalent or lower category than the train you have missed.
If you travel on other days from those indicated, you will be considered as being without a ticket

Refunds
These can be requested only until the train's departure with a charge of 20%. Requests for the printed tickets can be made at any ticket office or the issuing travel agency. No refunds are given after the train's departure. No provision is made for any refunds if the amount the customer is entitled to is equal to or less than 8 euro, net of charges. Refunds for journey interruptions are not allowed.
If the request for refund of printed tickets has to be submitted at an unstaffed station or one with ticket office temporarily closed, you can call the Call Center, paying the related cost, to notify the type of refund requested and all the details necessary for granting the refund. The Call Center operator will record the details of the customer and the time of request, and will tell the applicant the address of the Refunds Centre to which to send the request and original ticket. The postal sending must take place within one working day and can be made from the departure or issuing location, provided it is not from the arrival one. In this regard, the postal service stamp will count.
Refund of tickets bought on this site, also with ticketless procedure, can be requested before picking up your ticket, on this site by using the "on-line refund service" (applies only to refunds for the full purchase amount), by calling Trenitalia's Call Center or by sending an e-mail to rimborsi@trenitalia.it. After pick up, to present the request before departure at any station ticket counter, which will forward it to the appropriate office. If the ticket office is closed or not operative, you must phone the Call Center stating the type of refund requested and all the details necessary for granting it and then, within one working day, send it from the area serving the departure- or ticket-issuing station (provided this is not the same as the arrival one). With the request must be enclosed the original ticket. Please send to: Trenitalia - Rimborsi - Viale dello Scalo San Lorenzo, 16 - 00185 Rome (Italy). In this regard, the postage stamp is used as the reference date.
On receiving the completed claim for refund, the responsible office will process it, taking as its reference data the information received from the Call Center to assess whether the application can be granted and any possible charges.
Il rimborso avviene mediante ristorno sulla carta di credito utilizzata per l'acquisto.
For ticketless tickets purchased from the travel agencies you must go to either the issuing agency or - after printing the tickets at the self-service machine - to the station ticket desk. If the agency is closed, the request should be made to the Call Center, which will authorise the travel agency to refund subsequently. The refund will be given subject to taking of the photocopy of the applicant's ID document.

The regulations on refunds are given fully in the section Rules for services in Italy (italian only) on this website.
Salvaviaggio (Journey-saver) tickets have been created for those who need to leave suddenly. They allow you to board Eurostar Italia trains (limited to the trains using ETR 500 carriages ), without having to pay any surcharge, also when the sale system it results that no places are available.
For every train, a maximum number of journey-saver tickets are made available, without however the guarantee of a seat. The tickets are sold at the Standard Fare with the sole indication of the train booked and can be used in the same way as the others. Please note that no provision is made for this type of ticket to be issued at the Flexi, Socio and Amica fares.