The ticketless sale option is reserved to customers who travel on Eurostar Italia Trains, Eurostar Italia Alta Velocità, Tbiz, TrenOK, Intercity, Intercity Plus, IC Night and Express (seats, couchettes and WL) for all destinations (also intermediate) in 1st and 2nd class.

Ticket purchase with the ticketless procedure is possible for the same offers for which sale through the Internet is allowed, provided that:
- in the case of IC, ICN and Express train seating, customers request the 3 euro booking;
- the request regards only one train of the chosen category;
- the request is made starting from two months before and up until the train's departure.

The international Intercity, Eurocity trains and the regional trains are not included.

The ticketless solution is only valid for the train and the day that have been booked.

The cancellation option for arm's length contracts does not apply to this negotiation, pursuant to paragraph b) Article 7 of Legislative Decree no. 185 of 22 May 1999.



PURCHASE
You can buy a ticket with the ticketless procedure
- on this site
- through the Call Center on 89 20 21
- in the approved travel agencies
by choosing the trip proposal and inquiring the availability of one or more seats.

If buying on-line, after checking on seat/s availability, the system will ask the customer for his/her user-id and password for authentication.
Then you will be asked for:
- identification information;
- the payment of the sum (through credit card, CartaFacile or Bancomat for Bankpass Web customers).
After payment, the system will provide the Booking Code (PNR) and the Booking Change Code (CP) along with the carriage number and seat number/s.


For on-line purchases, the system will send a confirmation e-mail with all information on the transaction.


TICKET ISSUING
The actual issuing of the ticket for Italian Eurostar, Intercity and Intercity Plus trains takes place on board the train. The staff on board will issue the Ticketless ticket without requiring payment after checking the PNR stated by the customer with their list of expected passengers.

Should the customer have lost or forgotten the PNR number but be able to provide proof of identity (using a valid piece of identification) that corresponds with the details on the list, the staff on board may decide that the conditions exist for the issuing of the ticket and thus proceed with the Ticketless issuing (without payment request).

Under all other circumstances, the customer will have to pay for the ticket and the extra charge foreseen.

In this case, the Customer may request a full refund from the Call Center phone reservations service, and the cost of the ticket purchased on-line will be credited back onto the relative credit card.


TICKET COLLECTION
Picking up tickets bought with the Ticketless system is not allowed.

RESERVATION CHANGES
Booking changes of the Ticketless ticket are allowed with the ticketless procedure for all types of train and service according to the provisions for the various fares and offers (for seat tickets on the E, IC and ICN trains at the standard fare, the booking change must be requested within three hours after the train's departure):

Before the booked train's departure

After the booked train's departure

At the ticket desk and the self-service machines in the departure station of the booked train.

In all cases, the changes must be applicable to all the travellers to whom the original purchase request referred.

After making the new booking, a confirmation e-mail is sent for requests made on-line, or confirmation is given by the ticket office operator or the Call Center; or the details of the new booking are displayed on the screen of self-service machines, if used.
For booking changes online or through the Call Center, on request the confirmation can also be given by a text message to your mobile. Changes to bookings of Ticketless tickets can only be made with the ticketless procedure. You cannot pick up the coupon ("tagliando") of the new booking at the self-service points.


TICKET CHANGES
Changes to tickets are not possible with the ticketless procedure. You can however make changes at the station ticket desks or the issuing travel agency depending the current legislation and limited to changes for equal or greater amounts.


ACCESS TO A DIFFERENT TRAIN FROM THAT RESERVED
Customers directly boarding another train of the same or different type or another service on the same day as the booked journey and up to three hours after the train's departure, or even afterwards if the train travelled on is the first train of an equal or lower category for arriving at destination, will be subject to the same rules as those applied to printed tickets. Under the Flexi offer this can be done on the same day and up to 24 hours after the train's departure without any charges. Access to Regional trains is not allowed. Holders of ticketless tickets found on board these trains will be treated as if they are travelling without a ticket.


REFUNDS
The refund is granted according to the provisions of the individual fares or offers.
In all cases no refund is granted if the amount net of charges is less than or equal to € 8.00.
Purchase made through the Call Center or on this site
Up until the booked train's departure, customers can use the "Request a refund on-line" facility found in the Customers Area of this website, call Trenitalia's Call Center or send an e-mail to rimborsi@trenitalia.it, stating the PNR code of the tickets to be refunded or attaching the payment receipt.
After the necessary check to ascertain that the person was not on the on-board list of travellers, the amount is refunded to the credit card account used for the purchase.

Refunds using the "Request a refund on-line" found in the Customers Area of the website are only possible if you decided to cancel your journey for customers' own reasons and for the full amount both related to the journey and to the number of people.

After the booked train's departure refunds are not allowed.
Similarly, refunds are not granted for booking change requests made after the departure of the train originally booked.

Purchase made from a travel agency
Up until the booked train's departure, customers can request a refund from the issuing agency or at the ticket desks:
after the customer shows the PNR, the travel agency or ticket office operator prints the ticket and gives the refund, taking a photocopy of the customer's ID document. If the agency is closed, customers can directly contact Trenitalia's Call Center (89 20 21, option 5 from a landline in Italy); lines are open from 9 am to 7 pm 24/7 with an operator; the Call Center operator will take down the customer's details and the times requested, check that the journey did not actually take place and, if the requirements necessary for the refund are met, within 24 hours will email the agency's authorisation, which will then grant the refund after checking the customer's ID document.
After the booked train's departure refunds are not allowed.


BONUS VOUCHER FOR SERVICE DISRUPTIONS
The Bonus voucher for delays of the train is issued under current Legislation by customers' showing their payment receipt sent by email or the coupon ("tagliando") issued on board, depending on the choice made by the customer. If there is a fault with the air conditioning system, these documents must bear the required statement issued by the on-board personnel.