If you want to receive a reply, please state this in the complaint: within thirty days, you will be sent one, as laid down by the Trenitalia Service Charter .
Please remember however that all complaints must always be submitted complete with references of the person sending it (name, surname, address and e-mail).




Our commitment is to satisfy your needs.
Send in your suggestions, let us know your ideas on what we can change or what innovations we introduce to improve our trains, timetables and services.