At the stations you can use a network of assistance and welcoming points in the main stations (the opening timetables are on display at these points or you can find them out by calling 89 20 21). Also, to ensure that you are comfortable while at the stations and to improve your journey, the main stations provide other services, indicated by ad hoc signs.
On board, instead, assistance is guaranteed by the on-board personnel.

Special assistance is given to travellers with special requirements, among which, firstly, the Disabled. If you are disabled, an service assistance is provided for your at the departure and arrival stations depending on the information given by telephone or directly at the desks of the assistance centres (Blue Lounges) at least 24 hours before departure (in fifteen main stations, this time is reduced to 6 hours before departure).
If you are sight-impaired or blind, a victim of war or organised crime and/or holder of mobility allowance, you can benefit from special fare reductions.
More information on the service and location of the Blue Lounges is found in the booklet "Services for the Disabled" (ask at the station ticket desks and authorised travel agencies) and in a dedicated section on this site

If you have bought the Cartaviaggio Executive  can take advantage of a broad range of advantages from the Eurostar Club points in the main railway stations (for example, you can book tickets by telephone, calling 89 20 21, pay with credit cards, receive messages, book a taxi or hire a car).
And if you're waiting for your train, you can sit comfortably in the Eurostar Club-reserved mini-lounges.

Smoking is forbidden in the waiting rooms of stations and the stops and, irrespective of signs displayed in the carriages, on all national trains and, within Italy, on all international trains leaving and arriving in Italy.

On board the trains, catering services are available which can be recognised by the symbols beside the train number and specified in the Official Timetable.
When buying your ticket or also afterwards, but in any case before starting the journey, you can book the catering service service in the restaurant cars of the ES* and IC trains of the Italy-only services, and on some international trains too.
If you have a rail ticket, you can freely access the restaurant car for both meals and other food and drinks. You must however leave the car when another sitting of meals must be served.
Many services are guaranteed also in the event of strikes. To know which ones they are, you can see the railway timetables or the dedicated section on this site and linked on the main page.
Remember that luggage is always and only in your custody.
Indeed, Trenitalia can answer only for certain damages arising from railway accidents attributable to the company.
In cases of theft of luggage or other items, you can nevertheless apply for compensation due to a free insurance policy that covers thefts of items left in the suitable spaces, at end of the carriages of the Eurostar Italia trains, in the Eurostar Italia AV trains, in the Intercity trains with the large-lounge "Grand Comfort" carriages, in couchette carriages or Wagon Lits (for thefts occurring during journeys with compartments closed), as well as of items left in cars transported on board or secured to motorbikes.

To make an insurance claim, you must:

For submissions by surface mail, the postage date stamp will be used as proof in deciding on the expiry terms indicated above.

You can ask for more information at the ticket desks and travel agencies.
You can take with you for free all luggage items that do not exceed the space at your disposal and also more bulky items, provided these do not annoy other passengers. Luggage must not contain hazardous or poisonous materials.

You can travel with your dog or cat or other small pet in the cases listed here and with the following formalities.

On all bookable trains (Express trains, Intercity, Intercity Plus, Intercity Notte (night), AV, ES*,ES* City, and TBiz) you must book the journey requesting the transport of the animal, at the same time as ticket issuance. The reservation will be made free, also in trains for which booking is charged extra.

Tickets and bookings for journeys with pets may be requested solely at the station ticket desks and authorised travel agencies.

Train type	Transport allowed
Eurostar Italia operated with ETR 460, 480 and 500 carriages, Eurostar Italia Alta Velocità, and TBiz Train	free: guide-dog for the Blind, even if accompanied small animals travelling in dedicated cage-containers of no larger than 32x32x50 cm
Eurostar Italia operated with ETR 450 carriages, Train OK	free: guide-dog for the Blind, even if accompanied
Couchette carriage, comfort carriage and Wagon Lits (provided the compartment is paid for an exclusive use)	free: guide-dog for the Blind, even if accompanied small dogs, cats or other small domestic animals for company, closed in dedicated cages no larger than 70x50x30 cm Free transport of only one small dog, provided the owner ensures it is always under control charged extra: Transport of one medium- or large-sized dog by paying a ticket at the fixed price of 5.00 €
Direct, Regional, Inter-regional, Intercity, Intercity Plus, Eurostar City Italia, Express trains and Intercity Notte (night) (seats)	free: guide-dog for the Blind, even if accompanied small dogs, cats or other small domestic animals for company, closed in dedicated cages no larger than 70x50x30 cm one small dog with muzzle and leash charged extra: one medium or large dog with muzzle and leash, by paying a ticket at the 2nd class ordinary fare discounted by 50%, and up to a maximum sum of 5 euro

Within the limits of the places available, you can take your bicycle with you on the Suburban, Regional, Direct and Inter-regional trains, marked in the Timetable by the appropriate pictogram, and paying a supplement of 3.50 euro valid 24 hours or, as an alternative to the supplement ticket, a ticket at the full second class fare having the same characteristics of the ticket held by the traveller.
On some Intercity, EuroCity and EuroNight, Express Night services - these too marked in the Timetable by an appropriate pictogram, the transport of bicycles on international routes is done by paying a full-price ticket including the 10 euro for travelling with your bicycle.
Also, on all the Italy-only ('national') services, free bicycle transport is allowed in the appropriate bags, except for in the Eurostar Italia, TBiz and TrenOk services, where they can only be carried if left in the spaces in the carriage vestibules. If there are no places available, the bicycles can be placed elsewhere provided they do not block the way or cause problems to other passengers or the on-board personnel.
In any case, the bags travel at customers' risk. The insurance policy for luggage left in the vestibules, couchettes and WLs, covers up to a maximum of € 260 for cases of theft.
It is also possible to deposit, free of charge, the empty sack at the stations that provide this service, for 24 hours starting from ticket stamping.

If you want to go by rail taking your car with you, you can take advantage of the "car on board" service, available on many long-distance routes. The car-on-board trains allow you to travel comfortably in the wagon lits, couchettes or the seat carriages, reaching your destination without the hassle and stress of traffic, motorway jams and all the other inconveniences that make driving tiring. You'll arrive fresh and ready to enjoy the convenience and freedom of using your own vehicle. Also, you can opt to not travel on the same train as your car but, for example, other Night Train or one of a different category. In this case, you will nevertheless have to pick up the car by delegating another person in writing. You can book the service from as long as two months before and up until seven hours before train departure. Prices vary depending on the distances and period (Standard- and Peak-Season tariffs). If you book both the outbound and return journeys at the same time, you can book the return journey three months before the departure date. From 1 June to 30 September, this service can be booked 3 months in advance for outbound journeys and four months for return ones.

Please remember that vehicles (and any towed trailers) must not exceed the following dimensions:
Max. height from ground 1.58 m.
Width 1.80 m.
Length 7 m.
Motor vehicles must be registered and have a maximum of 9 seats including driver.

The vehicle loading/unloading operations are carried out only by personnel indicated by Trenitalia, also through the personnel of supplier companies; the personnel assigned for this service also secure the vehicles to the carriage. The boarding times vary depending on the train and can be seen, for each connection, on the Trenitalia Official Timetable. The vehicle handing-over operations start after about 60 minutes from the train's arrival.

Recommendations for the sending cars by train:
Remove any non-original (manufacturer) external accessories (luggage-/ski-carriers etc.) close the windows and the hood of open top cars. Remove or fold down the external radio aerials, possibly securing them to avoid damage to them and other things en route. Disable the vehicle's anti-theft alarm. Leave a spare ignition key secured to the dashboard; it will be used by the Trenitalia personnel to lock the doors before securing the car to the carriage. Always take a copy of the door key with you.

Until five days before the booked train's departure and by paying any applicable price difference and the change fee, you can request once (at any ticket office and agency enabled for booking services) for a replacement of the car on board "bollettino" (slip) and/or journey tickets issued in conjunction with another ticket, as well as the change of the number plate number and the vehicle to transport. Within the same time limit, you can also request a departure date change. It is free but can be requested only once. If you buy at the same time both the outbound and return journeys, the change of the slip with ticket of another type must apply to both journey directions. However, you are only allowed to request changes to the booking, number plate or type of vehicle for only one route.

If you do not want to leave any more, you can ask for a refund of the ticket for the car transport. Below is a summary of the timescales and deduction charge percentages applied to refunds:

Deduction charge Limits and times 20% 50% 100% Until midnight on the 5th day before departure From the 4th day before and up until departure After the train's departure

N.B. no refunds apply and no bonus vouchers are issued if the amount to refund, net of charges, is less than or equal to 8.00 euro.

Also on some international trains, in particular periods of the year, the car-on-board service is available . The service can be booked by e-mail, writing to info@dbitalia.it or by sending a fax to 02 67479585. The booking information must include traveller's name and the surname, a contact telephone number, the car's type, model and number plate,  the type of overnight travel solution chosen by the traveller (couchette or Wagon Lits). Payments can be made by bank transfer or credit card . Tickets are sent to the address indicated by customer.  For further information, please ask at the station ticket desks or the agencies that provide this service.
Travel in the comfort of the train while having your motorbike on arrival. The "Motorbike on board" service operates on the main routes in Italy currently providing the car transport service. The price for the service is 80 euro up to 950 km and 120 euro for longer distances.

Motorcycles you can have transported by train
Motorbikes not over the following dimensions are admitted:


Motorbikes must be registered, in good working order and have a stand. During the journey, you cannot sit on the motorcycle or even access the carriage it is in.
For your journey, you can even use a different train (another Night or Intercity Train, IC Plus, ES/ City, ES*, AV) from the one your motorbike is on.

The Terminals for loading motorbikes
The Terminals where you must take your motorbike for loading on the railway carriage are the same as those for cars.

What to do before taking your motorbike to the rail terminal


What to do at departure
The motorbike loading operations are your responsibility, provided that you adhere closely to the instructions and warnings given by the railway personnel. When loading the motorcycle/moped on board, you must sign an appropriate disclaimer in the presence of the operations personnel. If it is a minor, the declaration must be signed by whoever has parental authority or by a duly-appointed proxy).
When loading on board, you must wear the helmet properly secured and drive your motorbike to its designated place keeping your head down to avoid bumping the carriage roof. Motorbikes must be positioned close to the carriages' longitudinal guides at a distance that allows them to be secured by the appropriate belts. You must put your motorbike on its central main stand: Trenitalia personnel, or those delegated, ensure the motorbike is secured to the carriage.

What to do on arrival
The unloading operations start after about 60 minutes from the train's arrival.
The responsibility of unloading motorcycles is with the customer: for this operation too, you must wear the helmet properly secured. If you cannot unload it yourself, you can authorise another person to pick up your motorcycle. This person must have a written proxy, a valid self-identification document, an identification document of you the customer, and a copy of the motorbike bollettino (slip) purchased.

Insurance coverage
The service is enabled from the moment the motorbike is secured to the railway carriage and until it is released. There is therefore NO insurance coverage for the motorbike's loading and unloading operations. Coverage is for a ceiling of 5,000.00 euro per motorbike and 250.00 euro per item of luggage secured firmly to the motorbike.

Change
Until five days before the booked train's departure and by paying any applicable price difference and the change fee, you can request once (at any ticket office and agency enabled for booking services) for a replacement of the car on board "bollettino" (slip) and/or journey tickets issued in conjunction with another ticket, as well as the change of the number plate number and the vehicle to transport. Within the same time limit, you can also request a departure date change. It is free but can be requested only once. If the amount payable is less than the sum already paid, you are entitled to a refund according to the ordinary regulations.
If you buy at the same time both the outbound and return journeys, the change of the slip with ticket of another type must apply to both journey directions. For only one route, it is nevertheless allowed to request the change of booking or number plate or type of motorcycle.

Refunds
If you decide to cancel your journey, you can request a ticket refund for the motorbike transport.
Below is a summary on the times and percentages of the deduction charge provided for the refunds

Deduction charge	Limits and times
20% 50% 100%	Until midnight on the 5th day before departure From the 4th day before and up until departure After the train's departure

N.B. no refunds apply if the amount to refund, net of charges, is less than or equal to 8.00 euro

Also on some international trains, in particular periods of the year, the motorbike-on-board service is available . The service can be booked by e-mail, writing to info@dbitalia.it or by sending a fax to 02 67479585. The booking information must include traveller's name and the surname, a contact telephone number, the motorbike's type, model and number plate,  the type of overnight travel solution chosen by the traveller (couchette or Wagon Lits). Payments can be made by bank transfer or credit card . Tickets are sent to the address indicated by customer.  For further information, please ask at the station ticket desks or the agencies that provide this service.