Online invoicing

If you purchase your ticket online you can receive the invoice for your journey in electronic format.

If you purchase your ticket online you can receive the invoice for your journey in electronic format.

How:
If you are making your purchase on fsitaliane.it:
Before proceeding to payment, select the “Request Invoice” option and select one of the invoicing profiles associated to your account.
In the event that there are no invoicing profiles associated with your account, you can set them up during the purchase process in the reserved area. After making the payment you can display your invoice in PDF format and, if you wish, print it.

Issued invoices can be displayed and printed by accessing the reserved area, from the Orders Summary Page.

If you are purchasing on this website:
Before proceeding to payment select the “With invoice” option in the Invoicing box. After selecting the Profile Type (Natural Person or Legal Person), select one of the invoicing profiles from the relevant drop down menu (for a Legal Person, you must first enter the VAT number). If no invoicing profiles associated with your account exist, you can set them up by selecting the Create new profile option from the same drop down menu.
After entering the required data and before proceeding with your purchase, remember to register the profile by clicking on the button “Register Profile”. A message will confirm that the profile has been registered correctly.

Warnings

You may request the issuing of an invoice only upon purchase.
Invoices cannot be issued for purchases made:
without registration
via the Posto Click service, through mobile phones or with our Call Center (fee based service).
Invoices are issued only to registered invoicing profiles.

Online Purchases Management

For customers registered or not registered on trenitalia.com. access to the dedicated area and avail of the following online services:   

change your booking change your ticket
request compensation for delay request a refund add or void passengers from your journey