If you purchased a ticket on trenitalia.com, you can change the date and time of your booking.
For customers not registered on trenitalia.com
If you have made a purchase online without being registered and you wish to change your booking, go to the dedicated area.
For customers registered on Trenitalia.com
If you signed up to Trenitalia website, you can change date and time of your tickets
with simultaneous place booking (Frecciarossa, Frecciargento, Eurostar City Italia, Frecciabianca, Intercity, couchettes, WL, Excelsior, Excelsior E4, IC, ICN and Espressi only with the ticketless procedure ).
You must use the Booking Code (PNR)
and Booking Change Code (CP),
which are printed on the tickets or were sent by e-mail when buying.
You can carry out the Reservation Change online (operative every day, 24 hours) until the booked train's departure, by directly entering the codes:
If you choose a ticketless solution you can make the booking change only with the ticketless procedure (you cannot pick up the coupon of the new booking at the self-service points).
Should the booking change instead refer to a ticket that has already been picked up, you must print the booking-change coupon and show it to the on-board inspection personnel together with the original ticket.
You can pick up the new booking at the self-service machines in the stations (typing in the PNR and CP codes) or, if this is not possible, at the station ticket desks, as well as at the issuing agency or the Eurostar Clubs (for holders of Executive Cartaviaggio, Flexi, AV and first-class AV Fast tickets).