Submit a complaint
If you want receive a reply, please state this in the complaint and complete it with all your data (name, surname, address and e-mail).

The Conciliation Procedure
If your complaint has not had a satisfactory reply or you have not received any reply within sixty days from making it, you can submit an application for conciliation through one of the Consumer Associations that have signed the Protocol.

For information ...

For all other information, as alternatives to our Call Centers and website, you can approach the information desks in the stations (Information Offices, Assistance) and appointed travel agencies.