Seat Reservation for Persons with Reduced Mobility (PRM)
” reservation system you can book all your tickets when requesting assistance, at Sale Blu or by calling our Call centers for all types of tickets currently valid on Express, Intercity, Intercity Night, Eurostar City, Eurostar Italia, Eurostar Italia High-Speed and EC trains (on national routes), finalising the payment and collecting your travel documents at a later stage.
allows you to book:
• Equipped seating areas (with safety anchor system for wheelchairs) and relevant 'associated' seat for any accompanying persons;
• Seats reserved to PRM and their accompanying persons;
• Ordinary seats, couchettes or wagon lits.
PRM's accompanying persons can avail of the “Postoblu
” service only when travelling together with the accompanied person. “Postoblu” does not apply to international tickets, to tickets for cumulative service, to season tickets and to group tickets.
Application Time and Booking Finalisation Time
Equipped seating areas and equipped seats, together with seats for accompanying persons, can be assigned up to one hour before departure, compatibly with the minimum time requested for arranging the assistance service; the purchase can be finalised up to scheduled departure time;
ordinary seats must be confirmed within 48 hours of reservation, but at least 24 hours before departure: e.g. an ordinary seat reservation, if issued a week before departure, must be finalised by the same time on the second subsequent day; if, instead, it was issued 60 hours before departure, you have 36-24=12 hours' time to finalise your purchase.
couchettes and wagon lits must be confirmed within 48 hours of booking, but at least 48 hours before departure.
Upon carrying out this operation, you will receive a transaction code (PNR) with its respective validity term, together with data related to your journey and to the requested assistance service. By providing your mobile phone number and/or your email address, you will receive the same information via text message or email. You can receive this information via fax as well, upon request.
Where and How to Carry Out Payment
at ticket desks in train stations; at self-service ticket desks; at authorized travel agencies, Sisal offices, Lottomatica stores, UNICREDIT BANCA ATMs (with a charge of €1.50), via your own mobile phone if you have a PosteMobile SIM card associated with a Bancoposta payment tool (bank account or Postepay account) (every purchase operation via Postemobile SIM costs 12 Cents, directly charged to your SIM phone credit).
at Sisal offices, Lottomatica stores and Unicredit Banca ATMs you will receive a payment receipt allowing you to pick up your ticket at the self-service teller; if you chose the ticketless
option, after the payment you can board the train directly and get your receipt.
option is not available for the following types of tickets:
tickets requiring the collection of paper receipts/coupons upon purchasing;
tickets requiring slip punching; tickets requiring the submission of requests issued by concerned organisations/bodies (e.g.: special VIII concession for infirmities ascribed to category 2, 3 and 4); tickets with postponed payments (e.g. Members of Parliament, etc.) that can be picked up only at ticket offices or travel agencies).
If the payment is not made in due time, the PostoBlu reservation is automatically cancelled and the seat becomes available once again.
Terms and Limitations
PostoBlu Change or Cancellation
Before making the payment, you can ask to have your 'PostoBlu' pre-booking changed or cancelled by directly contacting Sale Blu or by calling the RFI National Telephone Number 199 303060 or Trenitalia's Call Center 199 892021 option 7 or 06/3000 for users not enabled to call 199 numbers
If you have already paid your ticket but you have not collected it yet, you can change your Posto Blu booking by directly contacting the concerned Sala Blu or by calling our Call Centers. After train departure you can ask to have your booking changed, when applicable, solely at ticket offices or self-service ticket desks available at the departure train station indicated on your ticket, agreeing new journey details with the concerned Sala Blu. In all cases, the change shall involve all the passengers listed in the original purchase application and shall only be applied to travel solutions having the same fare and the same type of seats as the original one.
- Equipped seating areas or booked seats for PRM and their accompanying persons: you should contact the concerned Sala Blu beforehand (via the call center as well) which, beside cancelling the related file, will schedule a new journey and pre-book a new ticket (with relevant PNR). You can then go to a ticket office, where a clerk will refund your original ticket in full and issue a new pre-booked ticket.
- Ordinary seats: you can go to a ticket office or authorized travel agency (after departure only to a ticket office in the departure train station) within the time limits and in compliance with any restrictions applicable to the type of ticket you bought. In such a case, you will have to get in touch with the concerned Sala Blu (via the call center as well) which will cancel your previous journey and the related assistance services and schedule a new one.
The refund of a ticket purchased via PostoBlu can be carried out only at station ticket offices (also in case of payment at Sisal or Unicredit) or at the travel agency where the ticket was bought (after departure, only at the departure train station or where the ticket was issued or at the issuing agency) subject to the terms and charges applicable to this type of ticket. In such case, you need to contact the competent Sala Blu in the area for the cancellation of the scheduled assistance services.
Upon purchasing, loyalty program points connected with PostoBlu will be assigned.