The new Base ticket: max flexibility before train departure
The new Base ticket has got much more flexibility! Before departing
you can change your ticket as much as you like free of charge
! With Base ticket you travel on all trains, excluding Executive service.
When and how I can change my ticket
you can change your Base ticket free of charge and unlimited times
; after departure
, up to 1 hour, free of charge once
at train ticket office at the departure station only.
I f you bought your ticket online you can change it in the customer area
on this website.
To apply for a refund
If you no longer intend to use the ticket and want to cancel the journey, you can request a refund before departure with a deduction charge of 20%
. After departure refound is not allowed.
Access to other trains
If you want to travel on a different train from the one you booked and you have not changed your ticket, you can do it from 1 hour before up to 1 hour after your train departure by paying a surcharge of 8 euro
and the difference between the full price applied to the train used and the sum already paid.