199 89 20 21: operates 24h, seven days a week, for information and assistance.
199 89 20 21 is available to improve services accessibility according with the Authority Guaranteeing Market competition. Option 1 - To buy tickets and timetable informations
Option 2 - Informations about trains circulation
Option 3 – Ticketless tickets booking changes (*)
Option 4 – Informations about Refunds, Complaints and Conciliation (**)
Service is provided by Interactive Voice Responce system.
(*) To use this service you must have the Booking Change Code (CP) with you as well as the Master Code
(**) For information on bonus vouchers, refunds, complaints the service operates from 06:00 to 22:00 hrs
From fixed line:
Cost per minute: 10 eurocents
From mobile phone:
The charge depends on customer's telephone service provider contract.
The reference charge is the urban or out-of-town charge defined by the customer's operator.
Before calling the Call Center, read carefully the Information Notice on Data Protection