199 89 20 21 is available to improve services accessibility according with the Authority Guaranteeing Market competition. 

Option 1 - To buy tickets and timetable informations
Option 2 - Informations about trains circulation
Option 3 – Ticketless tickets booking changes (*)
Option 4 – Informations about Refunds, Complaints and Conciliation (**)

Service is provided by Interactive Voice Responce system. 

(*) To use this service you must have the Booking Change Code (CP) with you as well as the Master Code
(**) For information on bonus vouchers, refunds, complaints the service operates from 06:00 to 22:00 hrs 

CALLING RATES:

From fixed line:
Cost per minute: 10 eurocents

From mobile phone:
The charge depends on customer's telephone service provider contract.

06 3000:
The reference charge is the urban or out-of-town charge defined by the customer's operator. 


Before calling the Call Center, read carefully the Information Notice on Data Protection