FS Group

Domestic trains

The luggage transport service allows customers the facility, at some Eurostar Italia stations, to book a station porter for a given time to assist with baggage.

The stations of the service are Roma Termini, Florence S.M.N., Bologna Centrale and Milano Centrale.

You can use the luggage assistance service simply by Calling the Trenitalia Call Center in Italy on 89.20.21 (fee paying number)  24 hours before departure. When booking, you must give the operator details about your journey and the PNR code on your Eurostar Italia ticket; then you can coordinate over time and the place for meeting the porter.

For customers arriving the place to meet is on the platform outside the carriage you have given, and at the actual arrival time of your train. For customers departing the meeting place at the station is agreed on directly with the Call Center operator.

The service cost is 5 euros, which must be paid to the service porter on the spot.